IT Manager

• Oversee the systems and processes that support employees throughout their time at Kiddom, from first-day setup through offboarding
• Troubleshoot complex hardware and software issues across Apple (macOS) devices and environments
• Demonstrate deep expertise in Google Workspace Admin, including advanced configuration and management
• Evaluate and improve our Mobile Device Management (Kandji) strategy, with a critical focus on scalability and best practices
• Conduct a comprehensive review of our security posture and align systems with industry best practices and common compliance frameworks (e.g., SOC 2, privacy requirements)
• Partner with cross-functional members to resolve complex technical issues and day-to-day support requests quickly and efficiently
• Serve as a trusted IT partner to employees and leaders, explaining technical decisions in clear, approachable ways
• Set expectations and standards for how IT support is delivered across the company
• Continuously refine processes, documentation, and tooling to reduce friction and prevent repeat problems and provide meaningful technical contribution
• Manage relationships with external IT providers, ensuring quality, responsiveness, and cost efficiency
• Own the internal IT toolset, including identity management, single sign-on, endpoint management, and automation platforms
• Oversee purchasing, tracking, refresh cycles, and retirement of company-owned devices and equipment
• Work closely with Engineering to ensure IT practices support compliance and risk management goals
• Implement safeguards that protect the company while minimizing unnecessary friction for employees
• Maintain clear records and evidence for IT-related controls and procedures
• Apply lessons from fast-growing organizations to design IT systems that won’t break at scale
• Anticipate future needs as the company grows in size, geography, and complexity
• Use judgment to decide when structure is necessary and when flexibility better serves the business
• Explore how automation and emerging technologies (including AI-powered support tools) can improve efficiency and user experience

• Ideal experience working at growth companies scaling IT from 200 hundred to over one thousand employees
• Functional expertise working with various business systems: implementation, configuration, administration
• SSO expertise: Advanced knowledge of SAML, SCIM, and OIDC protocols. You should be comfortable configuring complex app integrations
• A problem solver with a “no task is too small” attitude combined with ability to troubleshoot enterprise level network or system outages
• Strong familiarity with cloud-based productivity tools and modern SaaS environments
• Experience managing employee onboarding/offboarding, device management, and hardware audits

Working knowledge of key security and privacy compliance frameworks

• Competitive salary
• Meaningful equity
• Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
• One Medical membership (in participating locations)
• Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year
• 10 paid sick days per year (pro rated depending on start date)
• Paid holidays
• Paid bereavement leave
• Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State
• Commuter and FSA plans