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We are looking for an experienced IT Manager to oversee the technology operations of our organization in Akron, Ohio. This role requires a strategic thinker who can ensure systems are efficient, secure, and aligned with business goals. The ideal candidate will thrive in managing infrastructure, cybersecurity, software platforms, and vendor relationships while driving innovation and technology adoption.
Job Responsibility:
Oversee the performance, reliability, and security of all organizational technology systems and infrastructure
Collaborate with the managed service provider to manage network infrastructure, server environments, cloud systems, and workstation provisioning
Maintain and update documentation for network diagrams, system inventories, vendor contracts, and licensing records
Administer and manage company software platforms, including settlement production systems, document management tools, and communication systems
Evaluate and implement new software solutions, ensuring seamless integration between existing platforms
Develop and enforce cybersecurity protocols, including multi-factor authentication, endpoint protection, and security awareness training
Manage compliance with industry standards and regulatory requirements related to data privacy and cybersecurity
Oversee telecommunications infrastructure, ensuring reliability and uptime for internet services and network connectivity
Create and deliver training programs for staff to improve adoption of company technologies and workflows
Identify and implement workflow automation, AI tools, and innovative digital solutions to enhance operational efficiency
Requirements:
Minimum of 5 years of experience in IT management or a related field
Proficiency in Active Directory and backup technologies
Hands-on experience with Cisco technologies and computer hardware
Strong understanding of configuration management and system integration
Proven track record of managing cybersecurity protocols and compliance requirements
Ability to oversee vendor relationships and evaluate technology solutions
Excellent leadership and communication skills to train staff and collaborate across departments
Familiarity with workflow automation and emerging technologies such as AI