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The IT Manager will be based at our school in KZN (Umhlanga) ,and responsible for the day-to-day delivery of an IT Support Service to the Inspired Schools in the given province: Reddam House Umhlanga and Reddam House Ballito. We are looking for a competent IT Manager, who will handle the most difficult or advanced problems, including managing the IT Support Engineers. Our expectation is for this person to be an expert in more relevant IT technician fields and be responsible for research and development of solutions to new or unknown issues. One of the primary functions of this position is to supervise a variety of technical projects related to the setup, maintenance, and support of the School’s IT systems
Job Responsibility:
Managing effective relationships and communication with main IT stakeholders
Work closely with the Regional IT Manager to improve customer satisfaction
Work closely with the Regional IT Manager to manage IT OPEX and IT CAPEX for the given schools
Analysing tickets and workload for the given schools
Handle change management
Supervise quality management
Organizing training
Ensuring service levels are met
Working with vendors
Open to travel between schools and sites on a weekly basis
Requirements:
Educated to degree level
At least 4 years working experience as IT Manager in a similar environment
ITIL experience
In-depth knowledge of the diagnosis, repair & debugging of software & computer systems
Must have in-depth knowledge LAN/WAN Networking and IT Network Operations experience
Demonstrate knowledge and understanding of technologies such as personal devices, laptops, tablets, Windows 10/11, macOS, Linux, ChromeOS, iOS, Android operating systems, WiFi, MiFi, Bluetooth, Broadband, network routing, remote access, personal productivity software, terminal emulators, and video conferencing technology
Ability to interface and work with Executive Management in a highly dynamic, demanding, and mobile environment
Strong technical attitude and a desire to learn and work in a fast paced, dynamic environment
Ability to balance and prioritize multiple concurrent projects effectively
Flexibility in work schedule with an ability to be on call to address problems, escalations, and complete projects