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IT Manager of Application Services - Catering Solutions

United States, Philadelphia · Job Posted May 04, 2026
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Job Description

The IT Manager of Application Services – Catering Solutions is responsible for the operational excellence, strategic advancement, and ongoing support of a portfolio of mission-critical catering and hospitality applications. This role leads a team that supports cloud-based, web, mobile, and remotely deployed solutions that enable catering, event-based, and hospitality operations across the organization. This leader partners closely with Lines of Business (LOB) IT leadership, Front Line Service Managers, corporate functions, and third-party providers to ensure applications are reliable, secure, scalable, and aligned to business strategy. The role requires a strong balance of technical leadership, business acumen, people management, and strategic thinking.

Job Responsibility

  • Ensure stable, reliable, and secure application services
  • Lead incident management, root cause analysis, and problem resolution
  • Drive continuous improvement to reduce operational incidents and cost of poor quality
  • Maintain monitoring, performance tuning, resiliency, disaster recovery, and business continuity plans
  • Ensure compliance with architecture, security, regulatory, and software standards
  • Manage contracts, licenses, audits, vulnerabilities, and application risk
  • Manage demand intake and prioritization with business partners
  • Deliver enhancements, configurations, integrations, APIs, and reporting
  • Adhere to SDLC and quality assurance standards
  • Communicate releases and changes through formal release notes
  • Manage project portfolio to deliver on-time, on-budget, and on-value outcomes
  • Lead major enhancements, upgrades, re-platforming, and migrations
  • Oversee patching, service packs, security updates, and application expansions
  • Maintain project artifacts, governance documentation, and stakeholder communications
  • Lead application intake and readiness assessments
  • Identify and remediate transition gaps prior to production support
  • Develop and maintain operational runbooks
  • Integrate new applications into existing support frameworks
  • Define and maintain application roadmaps aligned to business and IT strategy
  • Manage platform lifecycle, technical debt, and compliance timelines
  • Collaborate with IT leadership and Enterprise Architecture on solution design
  • Evaluate emerging technologies and global deployment needs
  • Lead and develop a high-performing, agile team
  • Promote standardized processes, tools, and best practices
  • Optimize productivity through metrics, automation, and technology
  • Build future leaders through coaching, development, and cross-functional exposure
  • Manage operating and capital budgets with strong financial controls
  • Ensure ROI for platform investments with executive sponsorship
  • Drive year-over-year productivity gains through automation, AI, and sourcing strategies
  • Manage third-party SLAs and vendor performance

Requirements

  • 5+ years of IT leadership and people management experience in a corporate environment
  • 3+ years of product ownership or application leadership for hospitality or retail systems
  • Proven experience leading large, complex application portfolios and projects
  • Deep knowledge of IT Service Management (ITSM) and full SDLC
  • Strong project management, problem-solving, and stakeholder management skills
  • Ability to balance strategic vision with tactical and operational execution
  • Proven success partnering with senior leaders, operations, vendors, and global teams
  • Experience developing application roadmaps with a focus on total cost of ownership and speed to market
  • Knowledge of food service, hospitality, facilities, or related regulated environments
  • Bachelor's degree from an accredited college or university
  • Concentration in IT or a related discipline preferred
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