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Robert Half Logo Robert Half · IT - Administration

IT Manager / Mac Support Lead

United States, Woodland Hills Employment contract · Job Posted May 27, 2026
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Job Description

Robert Half (Technology Solutions) is searching for a IT Manager / Mac Support Lead for a Creative company with a background in senior-level IT support, Mac/Apple environments, and team leadership. If this sounds like your background, then this IT Manager / Mac Support Lead role is for you. For this opportunity, you will work hybrid /onsite in West LA, CA area.

Job Responsibility

  • Direct daily IT service delivery, infrastructure support, and user-facing technology operations to ensure reliable performance across the organization
  • Supervise help desk personnel and an assistant-level leader, providing guidance, accountability, and escalation support for technical issues
  • Take ownership of identity and access initiatives by leading the full implementation and rollout of Okta, including provisioning and lifecycle management
  • Manage employee onboarding and offboarding from a technology perspective, coordinating device setup, software access, and account changes
  • Maintain control of IT assets by tracking hardware, software, licenses, and inventory records with accuracy and consistency
  • Administer core business platforms such as Google Workspace and key SaaS applications including Jira, Confluence, Salesforce, and LastPass
  • Support a primarily Mac-based environment while resolving issues across macOS, Windows, iOS, and Android devices
  • Strengthen IT service processes by refining incident response, escalation workflows, service expectations, and operational best practices
  • Monitor system health, work with external vendors and service partners, and review technology spending, renewals, and billing for cost effectiveness
  • Lead and contribute to technology projects while ensuring procedures align with security, compliance, and data protection standards

Requirements

  • Mac Support Lead (Hands-On)
  • Team Leadership
  • Demonstrated success leading IT operations in a role that requires both strategic decision-making and direct technical execution
  • Experience managing support staff and coordinating multiple IT disciplines, including end-user support, systems administration, and infrastructure oversight
  • Strong hands-on experience with Okta implementations and identity access management processes
  • Advanced knowledge of Apple Macintosh environments, with the ability to support macOS, Windows, iOS, and Android platforms
  • Familiarity with tools and technologies such as Active Directory, Jamf Pro, JAMF Casper Suite, backup solutions, configuration management tools, and Cisco technologies
  • Experience administering Google Workspace and business applications such as Jira, Confluence, Salesforce, and password management platforms
  • Solid understanding of IT security, compliance-focused rollouts, asset governance, and audit-minded operational practices
  • Strong troubleshooting, organizational, vendor management, and process improvement skills, with the ability to identify practical and cost-conscious solutions

What we offer

  • medical, vision, dental, and life and disability insurance
  • Eligible to enroll in company 401(k) plan
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