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Your Mission\n\nThis role is based in our Woodland Hills office and follows an onsite work schedule of five days per week. Work arrangements may change at the company's discretion to meet business needs.\n\n\nAs an IT Manager, you will serve as a key onsite IT manager for the studio, helping ensure employees have reliable, secure, and efficient technology support across development and business operations.\n\nIn this role, you will partner closely with centralized corporate IT teams to support and implement enterprise systems, standards, and infrastructure initiatives at the studio level. You will oversee day-to-day studio IT operations, support development-facing technology needs, help guide the desktop support function, and contribute to a stable and scalable technical environment for game development teams.\n \n\nYou will also collaborate closely with IT staff and operational partners across multiple studio locations to help maintain consistent support standards, coordinate technical initiatives, and support a globally connected development environment. This includes working effectively with partner development studios and satellite office locations across North America and Europe.\nThe studio IT team plays a highly visible role within the organization and is expected to deliver a high-touch, white glove support experience with professionalism, responsiveness, and exceptional customer service.\n \n\nSuccess in this role means delivering reliable support, maintaining operational excellence across studio systems and devices, building strong cross-functional relationships, and continuously improving the technology experience for employees and development teams alike.\nThis role is based in our Woodland Hills, CA office and follows an onsite work schedule of five days per week. Work arrangements may change at the company’s discretion to meet business needs.
Job Responsibility
Support day-to-day onsite IT operations and desktop support activities for the studio
Help coordinate desktop support workflows, ticket prioritization, and escalation support
Deliver responsive technical support for hardware, software, networking, and user access issues
Support employee onboarding, provisioning, workstation deployment, and hardware lifecycle management
Maintain inventory management, asset tracking, and IT documentation
Coordinate support efforts and operational consistency across multiple studio and satellite office locations
Partner with IT staff at distributed studio locations to support shared infrastructure, user support workflows, and operational initiatives
Collaborate effectively with partner development studios and cross-functional teams to support shared development environments and studio technology needs
Deliver a high-quality, white glove support experience for employees, studio leadership, and development teams
Foster a support culture built around responsiveness, communication, accountability, and user experience
Support and administer studio infrastructure systems, endpoints, and development hardware
Manage user administration and identity/access controls in partnership with corporate IT teams
Install, configure, patch, and maintain desktop software and endpoint configurations
Support virtualization platforms and development-related infrastructure environments
Assist with monitoring, troubleshooting, and maintaining reliable studio systems and services
Support mixed-platform environments across Windows, Linux, and macOS systems
Partner with centralized IT teams to support enterprise technology initiatives, standards, and security practices
Help implement and support corporate endpoint management, identity management, and infrastructure solutions at the studio level
Work collaboratively with corporate IT teams, partner studios, and distributed technical teams to support shared technology initiatives and operational goals
Coordinate effectively across geographically distributed studio locations to maintain consistent support experiences and operational standards
Build strong working relationships with developers, studio leadership, and cross-functional partners across the organization
Support office infrastructure including workstations, printers, meeting room technology, and cabling
Assist with office moves, workstation relocations, and onsite operational technology needs
Contribute to broader studio operational support efforts as needed
Requirements
6+ years of experience in IT support, systems administration, or infrastructure operations
Familiarity with bug tracking and project management tools
Experience supporting development teams and technical production workflows
Strong operational coordination and project management skills
What we offer
Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
401(k) with Company match, tuition reimbursement, charitable donation matching
Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance