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IT Manager, Greater China Region

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Audemars Piguet

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Location:
Hong Kong , Hong Kong

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

To be the point of contact in Greater China Region (GCR) for all IT Operation related matters.

Job Responsibility:

  • To be the point of contact in Greater China Region (GCR) for all IT Operation related matters
  • Lead and mentor a team of IT support specialists and partners in Greater China Region (GCR)
  • Delegate tasks and ensure team members are meeting performance standards
  • Conduct regular team meetings to discuss progress and address any challenges
  • Oversee the incident management process, ensuring incidents are logged, prioritized, and resolved within agreed timelines
  • Ensure end users devices, IT systems and networks are operating smoothly and react accordingly to remediate situation appropriately
  • Follow up with the root cause analysis for major incidents and implement corrective actions
  • Ensure that our different locations in Greater China Region (GCR) have regular on site and remote support ready
  • Extend support to other APAC Region when required
  • To create partnerships between IT and Business departments in the region to improve the users’ experience
  • Collaborate strongly with the regional IT team and global IT department in relation with operational topics, reporting and projects tasks
  • Participate in projects that require IT arrangement. For example: boutique opening, office renovation/relocation, infrastructure projects and events IT setup & support
  • Manage team members with their project tasks
  • To be the main person of contact for all IT operation in Greater China Region (GCR)
  • For the end users of Greater China Region (GCR), the different partners and the IT colleagues from HQ and APAC
  • Actively monitor IT services to identify technological incidents and liaise with the Regional and Global IT team as well as the partners
  • Proper administration of users and devices
  • Manage IT budget, procurement and inventory
  • Maintain IT documentation
  • Maintain any IT contracts and terms & conditions for any services by IT vendors
  • Actively provide feedback for policies and procedures of IT processes
  • Update and maintain project documents for any projects involved
  • Generate regular reports on incident and request management performance
  • Analyze data to identify trends and areas for improvement
  • Present findings to senior management and recommend actions

Requirements:

  • At least 3 years of proven experience in similar roles
  • Strong leadership and team management skills
  • Excellent problem-solving and analytical abilities
  • Excellent communication and interpersonal skills (Diplomatic & a mediator)
  • Ability to work in Agile mode and in a volatile and constantly evolving environment (versatile)
  • Able to take complete control of the Microsoft and Apple mobile end-users’ environment
  • Familiar with Cisco switches, Wifi as well as Fortigate firewalls
  • Ability to travel throughout Greater China Region (GCR) as and when required
  • ITIL v4 Certified
  • Experience in managing retail and office projects or similar
  • Flexibility in working hours
  • Fluent in written and spoken English is required

Nice to have:

Proficient in Mandarin is a plus

What we offer:

Audemars Piguet offers a competitive and comprehensive compensation and benefits package

Additional Information:

Job Posted:
December 22, 2025

Employment Type:
Fulltime
Job Link Share:

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