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We are looking for an experienced IT Manager/Director to oversee and optimize our organization's IT operations in Madison, Wisconsin. This is a contract-to-permanent position, offering a dynamic opportunity to lead teams, manage infrastructure, and drive IT strategies in the semi-conductor and electric component manufacturing industry. The ideal candidate will bring strong leadership skills and a comprehensive understanding of service desk management, security, and infrastructure.
Job Responsibility:
Lead and manage the IT department, including service desk operations, infrastructure, and security protocols
Oversee performance reviews and ensure alignment with organizational goals for IT staff
Implement and maintain Active Directory, backup technologies, and Cisco systems to support business operations
Manage cloud ERP systems, including QAD, and ensure seamless configuration management
Develop and maintain vendor relationships to optimize technology solutions and cost efficiency
Utilize Jira Service Desk and Confluence tools to streamline service desk ticketing and problem resolution
Ensure superior customer service by fostering a responsive and efficient IT support environment
Monitor and optimize IT hardware and software systems for peak performance
Evaluate and manage talent pipelines within the IT team to support organizational growth
Drive continuous improvement initiatives within IT operations and service delivery
Requirements:
Proven experience in IT management or leadership roles within a technical environment
Strong knowledge of Active Directory, Cisco technologies, and backup systems
Expertise in cloud ERP systems, such as QAD, and configuration management
Proficiency with Jira Service Desk, Confluence, and other Atlassian tools
Demonstrated ability to oversee service desk operations and manage ticketing systems
Skilled in vendor management and fostering effective partnerships
Excellent communication and customer service skills to support internal and external stakeholders
Familiarity with performance review processes and talent development within IT teams
What we offer:
medical, vision, dental, and life and disability insurance