This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for an experienced IT Manager/Director to oversee deployment operations and lead a dedicated field team in Jacksonville, Florida. This role is critical in establishing operational standards, managing technical assets, and ensuring the successful rollout and scaling of specialized hardware systems. The ideal candidate will bring strong leadership skills, technical expertise, and a commitment to documentation and process improvement.
Job Responsibility:
Lead the planning and execution of deployment rollouts, including an initial 19-unit wave and future scaling efforts
Develop and maintain configuration standards, comprehensive documentation, and quality control checklists for hardware systems
Oversee asset management practices, including tracking serial numbers, warranty details, deployment history, and lifecycle statuses
Supervise and guide the Senior Deployment Specialist and Tier 1/2 Support Technician to ensure team efficiency and development
Manage field escalations, including remote access troubleshooting, device connectivity issues, and restart/recovery procedures
Execute detailed installation procedures, encompassing OS imaging, application installation, device driver configuration, and system setup
Create and refine support documentation and procedures to facilitate the scaling of operations toward 100 deployed units
Ensure compliance with technical and operational standards in regulated environments such as healthcare
Collaborate on continuous improvement initiatives to enhance deployment efficiency and reliability
Requirements:
Proven experience managing large-scale hardware deployments in field settings
Proficiency in Linux, including basic system troubleshooting and log analysis
Demonstrated ability to lead and manage small technical teams effectively
Strong skills in documentation and the development of standard operating procedures
Solid understanding of networking fundamentals, including static IPs, cellular connectivity, and tunneling concepts
Expertise in Active Directory, backup technologies, and configuration management
Knowledge of Cisco technologies and computer hardware setup and troubleshooting
Nice to have:
Familiarity with healthcare or other regulated environments