CrawlJobs Logo
Robert Half Logo Robert Half · IT - Administration

It manager/director

United States, Jacksonville Employment contract · Job Posted June 29, 2026
Apply Position
Job Link Share

Job Description

We are looking for an experienced IT leader to oversee cloud infrastructure, DevOps practices, and production reliability for SaaS platforms in Jacksonville, Florida. This role will work closely with engineering teams to strengthen system performance, support scalable growth, and maintain secure, highly available operations. The ideal candidate brings hands-on technical depth, sound leadership judgment, and a strong focus on automation, service stability, and continuous improvement.

Job Responsibility

  • Lead cloud infrastructure and DevOps operations to maintain dependable, scalable, and secure SaaS environments
  • Partner with software and R&D teams to coordinate releases, platform upgrades, capacity forecasting, and performance improvements
  • Direct 24/7 production support activities, including system monitoring, incident response, escalation management, and service recovery efforts
  • Expand automation across deployment and maintenance workflows by promoting CI/CD practices and infrastructure-as-code methods
  • Implement and uphold operational security measures such as patching, access governance, system hardening, compliance readiness, and audit support
  • Improve observability by enhancing monitoring, alerting, and reliability processes that help reduce downtime and manual intervention
  • Guide and mentor technical team members, manage on-call participation, and build a culture centered on accountability and operational excellence
  • Oversee core infrastructure and platform components, including web, database, caching, messaging, backup, network, and configuration management technologies

Requirements

  • Bachelor's degree in Computer Science or a related technical discipline
  • 3–5 years of hands-on cloud operations experience, including at least 1 year leading projects or supervising technical teams
  • Practical experience supporting Kubernetes in production, with the ability to diagnose and resolve common platform issues independently
  • Strong working knowledge of middleware and infrastructure components such as Nginx, MySQL, Redis, and Kafka, including configuration and performance tuning
  • Proficiency in Shell or Python scripting for automation, administration, and operational support tasks
  • Familiarity with infrastructure-as-code and cloud automation tools such as Terraform or CloudFormation, along with CI/CD platforms like Jenkins or GitHub Actions
  • Experience with enterprise infrastructure technologies, including Active Directory, backup solutions, Cisco environments, computer hardware, and configuration management tools
  • Fluency in Mandarin Chinese and strong English communication skills for effective collaboration across global and local teams

What we offer

  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

It manager/director

8 matching positions

New

IT Manager/Director

We are looking for an experienced IT operations leader to oversee enterprise sup...
Location
Location
United States , Jacksonville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Information Technology, Computer Science, Business, or comparable relevant experience
  • At least 5 years of experience leading IT support, service desk, operations, or IT service management teams
  • Background managing frontline technical support within complex enterprise environments
  • Demonstrated success improving support models through automation, self-service, or broader service transformation initiatives
  • Solid understanding of incident management, problem management, and day-to-day IT service operations
  • Experience working with ServiceNow or a comparable IT service management platform
  • Familiarity with AI-enabled support tools, knowledge management practices, and digital support channels
  • Strong leadership, analytical, communication, coaching, and problem-solving skills, with the ability to guide teams through change while sustaining service quality
Job Responsibility
Job Responsibility
  • Direct daily service desk activities to deliver timely, dependable support for a large employee population across core technologies and business applications
  • Lead, mentor, and develop supervisors and support staff through coaching, performance feedback, staffing alignment, and career growth planning
  • Manage incident response, escalation handling, and service recovery efforts to maintain stable operations and minimize business disruption
  • Evaluate service metrics and user feedback to identify gaps, improve responsiveness, and elevate the overall support experience
  • Expand support capabilities by introducing automation, AI-assisted tools, and self-service options that increase efficiency and reduce avoidable contacts
  • Promote effective use of platforms such as ServiceNow and Moveworks to streamline issue resolution and improve user access to support resources
  • Analyze recurring technical issues and partner with engineering, infrastructure, security, product, and other teams to address root causes and strengthen system reliability
  • Build team expertise in advanced troubleshooting, proactive support practices, problem management, and knowledge sharing
  • Support major incidents, change coordination, operational readiness activities, and clear communication during high-impact service events
  • Contribute to governance, reporting, and strategic planning efforts that align support operations with broader business priorities
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right
New

IT Manager/Director

We are looking for an experienced IT Manager/Director to lead technology operati...
Location
Location
United States , Media
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience leading IT operations, infrastructure, and support functions in a managerial or director-level capacity
  • Strong working knowledge of database management, including performance optimization, security, and data integrity practices
  • Hands-on experience with cloud services such as AWS and Microsoft Azure in a production environment
  • Demonstrated ability to implement cybersecurity measures and manage risk across systems, networks, and digital assets
  • Familiarity with tools and technologies such as Active Directory, backup solutions, Cisco environments, computer hardware, and configuration management
  • Experience creating reporting dashboards and using data to inform operational decisions and business improvements
  • Ability to collaborate effectively with cross-functional stakeholders, vendors, and service providers to deliver technology solutions
  • Strong troubleshooting, prioritization, and project oversight skills, with the ability to manage multiple initiatives simultaneously
Job Responsibility
Job Responsibility
  • Direct day-to-day IT operations, keeping business systems stable, secure, and prepared to scale with organizational needs
  • Lead the completion and ongoing enhancement of a custom claims management platform and related processing tools
  • Oversee database administration activities, including performance tuning, access controls, backup practices, and data quality management
  • Manage cloud environments across major platforms such as AWS and Microsoft Azure, with a focus on uptime, protection, and cost-effective resource usage
  • Strengthen the company’s cybersecurity posture by implementing, monitoring, and refining controls that protect applications, infrastructure, and information assets
  • Identify opportunities to apply AI-driven solutions that simplify workflows while preserving transparency, auditability, and controlled change management
  • Build and maintain dashboards and reporting tools that provide meaningful insight into operational metrics, trends, and business performance
  • Partner with departments across the organization to understand technology and data needs, then deliver solutions that support active business and case-related work
  • Administer business applications and time-tracking tools, and coordinate with external vendors to resolve issues and improve service performance
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

IT Manager/Director

We are looking for an experienced IT Manager/Director to support and enhance a m...
Location
Location
United States , New York
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in IT leadership, systems administration, or a closely related technical management role
  • Strong hands-on experience with Google Workspace administration and support
  • Demonstrated interest in AI tools, including exposure to Claude or similar platforms used for business productivity
  • Familiarity with Obsidian or comparable knowledge management tools used for internal documentation and information sharing
  • Experience administering SaaS applications and licensing for platforms such as Adobe, Figma, and related tools
  • Working knowledge of Active Directory, backup technologies, Cisco technologies, computer hardware, and configuration management
  • Ability to succeed in a dynamic environment with shifting priorities and a wide range of day-to-day responsibilities
Job Responsibility
Job Responsibility
  • Oversee daily IT operations and provide leadership across infrastructure, end-user support, and enterprise technology services
  • Administer and optimize Google Workspace to improve collaboration, security, and overall system performance
  • Manage software platforms and licensing, including tools such as Adobe, Figma, and other business-critical SaaS applications
  • Build and maintain internal knowledge resources using Obsidian or comparable wiki and documentation platforms
  • Evaluate and adopt AI-driven solutions to improve workflows, research, and team productivity
  • Support core technical environments involving Active Directory, backup systems, hardware, network technologies, and configuration standards
  • Partner with stakeholders to identify technology needs, recommend solutions, and align IT services with business objectives
  • Adapt to changing operational demands and take ownership of a broad mix of technical and strategic responsibilities as priorities evolve
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
  • Fulltime
Read More
Arrow Right

IT Manager/Director

We are looking for an experienced IT Manager/Director to oversee residential tec...
Location
Location
United States , San Francisco
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated experience managing IT infrastructure, network operations, or technology services in a leadership capacity
  • Strong working knowledge of Active Directory administration and related identity or access management practices
  • Hands-on experience with backup technologies and data protection strategies
  • Solid understanding of Cisco technologies, including network configuration, troubleshooting, and support
  • Familiarity with computer hardware deployment, maintenance, and lifecycle management
  • Experience with configuration management practices that promote standardization and system reliability
  • Proven ability to support high-level users with professionalism, discretion, and strong customer service skills
Job Responsibility
Job Responsibility
  • Oversee the health, security, and day-to-day performance of household networks and cloud infrastructure to support stable and reliable operations
  • Provide responsive, high-touch technical assistance to end users, including executives, board-level stakeholders, and clients, through both remote and in-person support
  • Direct network projects from initial planning and solution design through installation, rollout, and long-term operational support
  • Administer and optimize local area network environments to ensure strong connectivity, resilience, and secure access across client locations
  • Partner with outside vendors and specialized technology providers, including audiovisual and security teams, to coordinate integrated infrastructure solutions
  • Monitor systems proactively, identify risks or performance issues, and implement corrective actions to minimize disruption and improve uptime
  • Maintain configuration standards, system documentation, and operational procedures to support consistency and effective service delivery
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
Read More
Arrow Right

It Manager/Director

We are looking for an experienced IT leader to guide technology operations and l...
Location
Location
United States , Jacksonville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 7 years of progressive IT experience, including 3 or more years leading teams or managing IT operations
  • Strong hands-on knowledge of Microsoft 365, Azure, and enterprise networking environments
  • Experience overseeing IT services and infrastructure across multiple office locations
  • Demonstrated background in cybersecurity practices, compliance standards, and risk mitigation
  • Ability to lead cross-functional projects, influence stakeholders, and make sound decisions in changing environments
  • Excellent communication and relationship-building skills with both technical teams and business leaders
Job Responsibility
Job Responsibility
  • Lead, coach, and develop IT support staff to maintain responsive service and strong technical performance across the organization
  • Direct daily operations for Microsoft 365 and Azure environments, ensuring availability, performance, and effective user support
  • Oversee network services and connectivity, including firewall administration and enterprise infrastructure reliability
  • Plan, implement, and maintain technology solutions that strengthen business processes and improve organizational efficiency
  • Partner with department leaders to assess technical needs, prioritize initiatives, and deliver practical solutions that support business objectives
  • Support disaster recovery and business continuity programs through testing, documentation updates, and ongoing readiness planning
  • Manage vendor relationships, technology spending, and budget tracking to promote cost control and service quality
  • Drive cybersecurity, compliance, and risk management efforts to protect systems, data, and business operations across multiple locations
What we offer
What we offer
  • medical
  • vision
  • dental
  • life insurance
  • disability insurance
  • 401(k) plan
  • free online training
  • Fulltime
Read More
Arrow Right

It Manager/Director

We are looking for an experienced IT leader to support a healthcare organization...
Location
Location
United States , Alton
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 7 years of experience in senior software engineering, IT leadership, or a comparable technical management role
  • Demonstrated hands-on expertise with modern cloud platforms, serverless architecture, and backend application development
  • Strong background working in regulated industries such as healthcare or other compliance-focused SaaS environments
  • Experience supporting engineering governance through code review processes, development standards, and release oversight
  • Proficiency with technologies such as TypeScript, Vercel, Supabase, Active Directory, and configuration management tools
  • Working knowledge of infrastructure and support technologies including backup solutions, Cisco technologies, and computer hardware
  • Ability to balance strategic leadership responsibilities with direct technical contribution in a fast-moving organization
Job Responsibility
Job Responsibility
  • Provide senior-level IT and engineering leadership in a part-time capacity while remaining actively involved in technical delivery
  • Evaluate code submissions and approval workflows to reinforce quality expectations, consistency, and sound development practices
  • Recommend scalable cloud and serverless architecture approaches that support product growth and operational reliability
  • Partner with internal stakeholders on AI-related product direction and technical decisions within a regulated healthcare setting
  • Contribute directly to platform and product development as an individual technical resource when needed
  • Establish and maintain engineering governance, including review standards, release discipline, and development controls
  • Help drive solutions toward pilot readiness while planning for long-term performance, stability, and expansion
  • Advise on compliance-aware technology decisions that align with healthcare and broader regulated-environment requirements
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Parttime
Read More
Arrow Right

IT Manager/Director

We are looking for an experienced IT leader to guide technology strategy and exe...
Location
Location
United States , Clayton
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 7 years of experience in information technology leadership, with a strong record of increasing responsibility
  • Demonstrated success building, formalizing, or leading an IT function within a manufacturing, industrial, or similarly operations-driven environment
  • Strong expertise in infrastructure, networking, systems integration, and core enterprise technology support
  • Experience leading enterprise system evaluation and implementation initiatives, including coordination with vendors and internal stakeholders
  • Ability to balance strategic planning with direct execution in a fast-paced, high-growth setting
  • Proficiency with technologies such as Active Directory, backup solutions, Cisco-based environments, computer hardware, and configuration management
  • Strong communication, leadership, and problem-solving skills, with the ability to work effectively across technical and non-technical teams
  • Experience supporting multi-site operations or rapidly scaling facilities is strongly preferred
Job Responsibility
Job Responsibility
  • Build and lead the organization’s internal IT capability, establishing structure, priorities, and standards to support continued expansion
  • Direct the evaluation, selection, implementation, and integration of core business platforms in collaboration with business leaders and external technology partners
  • Manage relationships with outsourced IT providers while defining a long-term plan to develop stronger internal technical capabilities
  • Create and execute an IT roadmap covering infrastructure, network architecture, systems reliability, and security across the business
  • Support the day-to-day technology needs of a growing manufacturing operation, including coordination across multiple facilities and teams
  • Partner with leaders across operations and other functions to ensure technology decisions advance business goals and scale effectively with growth
  • Develop practical IT processes and governance that improve efficiency, consistency, and operational readiness as the organization expands
  • Provide hands-on leadership for technical issues, system improvements, and implementation efforts while planning for future-state technology needs
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

It Manager/Director

We are looking for an experienced IT leader to guide technology strategy and exe...
Location
Location
United States , Saint Louis
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 7 years of experience in information technology leadership, with a strong record of increasing responsibility
  • Demonstrated success building, formalizing, or leading an IT function within a manufacturing, industrial, or similarly operations-driven environment
  • Strong expertise in infrastructure, networking, systems integration, and core enterprise technology support
  • Experience leading enterprise system evaluation and implementation initiatives, including coordination with vendors and internal stakeholders
  • Ability to balance strategic planning with direct execution in a fast-paced, high-growth setting
  • Proficiency with technologies such as Active Directory, backup solutions, Cisco-based environments, computer hardware, and configuration management
  • Strong communication, leadership, and problem-solving skills, with the ability to work effectively across technical and non-technical teams
  • Experience supporting multi-site operations or rapidly scaling facilities is strongly preferred
Job Responsibility
Job Responsibility
  • Build and lead the organization’s internal IT capability, establishing structure, priorities, and standards to support continued expansion
  • Direct the evaluation, selection, implementation, and integration of core business platforms in collaboration with business leaders and external technology partners
  • Manage relationships with outsourced IT providers while defining a long-term plan to develop stronger internal technical capabilities
  • Create and execute an IT roadmap covering infrastructure, network architecture, systems reliability, and security across the business
  • Support the day-to-day technology needs of a growing manufacturing operation, including coordination across multiple facilities and teams
  • Partner with leaders across operations and other functions to ensure technology decisions advance business goals and scale effectively with growth
  • Develop practical IT processes and governance that improve efficiency, consistency, and operational readiness as the organization expands
  • Provide hands-on leadership for technical issues, system improvements, and implementation efforts while planning for future-state technology needs
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
Read More
Arrow Right