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Oversee daily IT support activities, ensuring employees receive timely assistance with account access, password issues, hardware requests, and general technical problems
Coordinate the work of a three-person IT team, helping prioritize tasks, maintain service quality, and improve operational coverage
Manage onboarding technology needs by sourcing and preparing laptops and related equipment for new team members
Provide direct system administration support across platforms such as Microsoft 365, Google Workspace, Active Directory, and Salesforce
Serve as the local technical lead for basic network troubleshooting, including hands-on support for connectivity and infrastructure issues
Support the operation of two colocation data center environments, helping maintain reliability and continuity for key systems
Maintain hardware, software, and user configurations to keep business technology secure, organized, and functional
Contribute to IT process improvement and gradually take on broader leadership responsibilities as the role evolves
Requirements
Experience providing hands-on IT support in a systems administration, IT lead, or IT management capacity
Working knowledge of Active Directory, password management, and user account administration
Familiarity with Microsoft 365 Enterprise, Microsoft Office applications, and Google Workspace administration
Practical experience with computer hardware deployment, laptop provisioning, and end-user support
Understanding of basic network troubleshooting and exposure to Cisco-based environments
Experience supporting backup technologies, configuration management, and general infrastructure operations
Exposure to Microsoft Azure and cloud-connected administrative environments
Ability to balance technical execution with team coordination and growing leadership responsibilities
What we offer
medical, vision, dental, and life and disability insurance