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IT Manager/Director

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Robert Half

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Location:
United States , Madison

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are looking for an experienced IT Manager/Director to lead technology operations and support business growth in Madison, Wisconsin. This role oversees enterprise infrastructure, end-user computing, core business systems, and cybersecurity while ensuring reliable service delivery across the organization. The ideal candidate will combine hands-on technical leadership with strong people management, building an accountable team and aligning IT priorities with broader company objectives.

Job Responsibility:

  • Direct the administration and ongoing support of enterprise technology, including desktops, laptops, tablets, mobile devices, and related end-user services in accordance with company policy and service expectations
  • Oversee business software and middleware environments by partnering with application teams on setup, configuration, deployment methods, and operational best practices across on-premise and cloud platforms
  • Manage the organization’s network and infrastructure environment, including servers, e-mail, payroll-related systems, CRM platforms, remote access tools, and other critical business services
  • Strengthen the company’s security posture by maintaining technical safeguards, enforcing security standards, and addressing risks that could affect availability, confidentiality, or operational continuity
  • Administer software and technology licensing programs, track renewals, monitor spend against budget, and conduct routine audits to confirm compliance
  • Lead the IT team through clear performance expectations, coaching, workload oversight, and accountability for responsiveness, service quality, and attentive conduct
  • Monitor service performance against internal support targets, act as the senior escalation point for high-impact incidents, and drive root cause review for recurring or critical issues
  • Create, update, and enforce IT policies, procedures, and operational standards that support regulatory expectations and industry best practices
  • Develop and maintain disaster recovery and business continuity plans to help the organization sustain operations during outages or crisis events
  • Work closely with business leaders, vendors, and internal stakeholders to align technology strategy, communicate priorities and status updates, and build a high-performing team focused on continuous improvement

Requirements:

  • Proven experience leading IT operations, infrastructure, or enterprise technology teams in a manager or director-level capacity
  • Strong knowledge of Windows infrastructure and Microsoft Windows Server administration
  • Background in service desk management, including incident escalation, resolution metrics, and support delivery oversight
  • Hands-on understanding of network administration, including switches, routers, firewalls, and remote connectivity solutions
  • Experience supporting cybersecurity compliance initiatives and maintaining secure enterprise environments
  • Familiarity with ERP platforms and other business-critical enterprise applications
  • Demonstrated ability to manage vendors, technology budgets, software licensing, and renewal planning
  • Strong leadership, communication, and cross-functional collaboration skills with a track record of developing effective teams
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training

Additional Information:

Job Posted:
May 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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