IT Manager/Director

• Oversee and manage both the help desk and IT operations teams to ensure efficient and effective service delivery
• Develop and enforce policies and procedures that enhance service quality and operational performance
• Implement and monitor performance metrics for both teams to ensure high levels of customer satisfaction and operational efficiency
• Assist the VP of IT in developing and implementing IT policies and procedures that align with the company’s objectives
• Ensure compliance with industry standards, legal regulations, and company policies
• Manage daily IT operations to ensure system integrity, security, and availability
• Oversee network infrastructure, server maintenance, and other core IT services
• Lead efforts to improve operational processes and optimize IT resources
• Ensure timely and effective resolution of IT issues and requests
• Foster a customer-focused culture within the help desk team to enhance user experience
• Identify opportunities for IT enhancements and optimization
• Make recommendations for technology investments that drive business success and improve operational efficiency
• Collaborate with stakeholders to prioritize and implement IT projects that support business growth
• Manage relationships with IT vendors to ensure cost-effective purchasing and maintenance of IT equipment and software
• Oversee the management and tracking of IT assets, ensuring accuracy and accountability
• Provide leadership, mentoring, and development opportunities for the IT operations and help desk teams
• Foster a collaborative and innovative team culture to ensure continuous improvement and growth
• Assist in the preparation and management of the IT budget, ensuring cost-effectiveness and alignment with strategic goals
• Analyze and forecast IT costs, providing insights and recommendations to the Vice President of IT

• Bachelor’s Degree from an accredited college or university in Computer Science, Information Technology or a related field
• Five years of relevant IT support work experience
• Three years managing direct reports
• Advanced computer skills. Proficiency in Microsoft Suite (Work, Excel, PowerPoint)
• Knowledge of various operating systems, security access, operations security, and database services
• Knowledge and understanding of enterprise, network, systems/endpoint, application and data protection issues and security risks
• Well-developed leadership skills in a matrix organization structure
• Ability to work effectively within a culturally diverse environment
• Ability to understand and lead technical resources
• Active Directory, Backup Technologies, Cisco Technologies, Computer Hardware, Configuration Management, ITIL Processes, Microsoft System Center Configuration Manager/System Management Server

ITIL (Information Technology Infrastructure Library) certification preferred

• medical, vision, dental, and life and disability insurance
• 401(k) plan