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Robert Half Logo Robert Half · IT - Administration

IT Manager/Director

United States, Milwaukee · Job Posted April 23, 2026
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Job Description

We are seeking a dynamic and experienced IT Manager to oversee both our help desk and IT operations teams. This role is critical in ensuring the smooth running of day-to-day IT functions and delivering exceptional support to our organization. The IT Manager will assist the Vice President of IT in implementing and enhancing IT policies and procedures, identify opportunities for improvements, and recommend technological solutions that align with our strategic goals.

Job Responsibility

  • Oversee and manage both the help desk and IT operations teams to ensure efficient and effective service delivery
  • Develop and enforce policies and procedures that enhance service quality and operational performance
  • Implement and monitor performance metrics for both teams to ensure high levels of customer satisfaction and operational efficiency
  • Assist the VP of IT in developing and implementing IT policies and procedures that align with the company’s objectives
  • Ensure compliance with industry standards, legal regulations, and company policies
  • Manage daily IT operations to ensure system integrity, security, and availability
  • Oversee network infrastructure, server maintenance, and other core IT services
  • Lead efforts to improve operational processes and optimize IT resources
  • Ensure timely and effective resolution of IT issues and requests
  • Foster a customer-focused culture within the help desk team to enhance user experience
  • Identify opportunities for IT enhancements and optimization
  • Make recommendations for technology investments that drive business success and improve operational efficiency
  • Collaborate with stakeholders to prioritize and implement IT projects that support business growth
  • Manage relationships with IT vendors to ensure cost-effective purchasing and maintenance of IT equipment and software
  • Oversee the management and tracking of IT assets, ensuring accuracy and accountability
  • Provide leadership, mentoring, and development opportunities for the IT operations and help desk teams
  • Foster a collaborative and innovative team culture to ensure continuous improvement and growth
  • Assist in the preparation and management of the IT budget, ensuring cost-effectiveness and alignment with strategic goals
  • Analyze and forecast IT costs, providing insights and recommendations to the Vice President of IT

Requirements

  • Bachelor’s Degree from an accredited college or university in Computer Science, Information Technology or a related field
  • Five years of relevant IT support work experience
  • Three years managing direct reports
  • Advanced computer skills. Proficiency in Microsoft Suite (Work, Excel, PowerPoint)
  • Knowledge of various operating systems, security access, operations security, and database services
  • Knowledge and understanding of enterprise, network, systems/endpoint, application and data protection issues and security risks
  • Well-developed leadership skills in a matrix organization structure
  • Ability to work effectively within a culturally diverse environment
  • Ability to understand and lead technical resources
  • Active Directory, Backup Technologies, Cisco Technologies, Computer Hardware, Configuration Management, ITIL Processes, Microsoft System Center Configuration Manager/System Management Server

Nice to have

ITIL (Information Technology Infrastructure Library) certification preferred

What we offer

  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
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