It Manager - Customer Development, Analytics Job at Unilever (Bangalore)

Manager/Assistant Manager, Customer Analytics and Insights

Manager/Assistant Manager, Customer Analytics and Insights (3-year contract) at ...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Axa

Expiration Date

Until further notice

Requirements

Degree in Data Analytics, Computer Science, Mathematics, Statistics or related subjects
8+ years of relevant work experience, preferably in financial services or consulting firms focusing on data, analytics and CRM
Demonstrated expertise in developing data strategies, frameworks, and analytics solutions that drive measurable business impact
Strategic thinker with deep business acumen and ability to translate complex data insights into actionable recommendations
Excellent analytical and problem-solving capabilities with strong communication skills
Strong stakeholder management and interpersonal skills in cross-functional environments
Strong proficiency with data visualization and BI tools (e.g., Power BI, Tableau), and programming languages for data analysis (e.g., Python, SQL)
Good command of English, Cantonese and preferably Mandarin

Job Responsibility

Support the development and implementation of customer strategies aligned with business goals, translating business questions into quantitative analyses to inform decision-making
Conduct in-depth customer analysis to understand customer profiles, behaviors and trends, generating actionable insights to identify opportunities for customer growth and retention
Evaluate customer campaign performance by analysing key metrics and customer responses, providing business insights to improve campaign effectiveness and support test-and-learn initiatives
Develop comprehensive frameworks to systematically track customer initiative success against predefined KPIs and ensure alignment with strategic business goals
Analyze initiative performance data and model outputs to uncover insights that inform improvements and strategic adjustments
Monitor performance trends, identify areas of strength and optimization opportunities, and provide timely recommendations to support strategic planning and resource allocation
Define relevant KPIs and key metrics for dashboards to measure initiative and business performance
Design, develop, maintain and enhance dashboards and reports that visualize performance trends and enable stakeholder decision-making
Collaborate with cross-functional teams to ensure data integrity, relevance and consistency across all reporting outputs
Collect and consolidate data from multiple stakeholders into standardized formats to ensure accurate Group-level reporting

Fulltime

Manager Customer Development – Grocery Channel

As the National Account Manager, you will lead strategic regional grocery custom...

Location

United States

Salary:

Not provided

1440 Foods Manufacturing

Expiration Date

Until further notice

Requirements

Bachelor's degree required
6+ years of experience in Customer Development, National Accounts, Sales Strategy, or related CPG commercial roles
Proven success managing regional grocery accounts, distributors, or large-format retail customers within a high-growth CPG environment
Strong understanding of retailer economics, category management principles, and trade investment management
Experience leveraging NielsenIQ/IRI, retailer POS data, syndicated data, and trade promotion management systems to drive decisions and influence customers
Demonstrated ability to build compelling selling stories and influence internal and external stakeholders at multiple levels
Highly collaborative leader with strong communication, negotiation, and relationship management skills
Analytical, financially disciplined, and results-oriented with a strong ownership mentality
Thrives in fast-paced, entrepreneurial environments with a focus on continuous improvement and executional excellence
Ability to travel as needed to support customers, brokers, and company initiatives

Job Responsibility

Drive Accelerated Grocery Channel Growth
Customer & Broker Leadership
Sales & Commercial Excellence

What we offer

Opportunity to lead a critical function in a growing mid-size CPG company
Collaborative and entrepreneurial work culture
Competitive compensation and benefits package
Career development and growth opportunities

Senior CRM & Customer Analytics Manager

We're looking for an experienced analytics leader to join our Marketing & Sales ...

Location

United Kingdom , Luton

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

You bring extensive experience in CRM or customer analytics, with a track record of leading analytics teams and setting strategic direction
Proven analytical skills are essential – you can translate complex data into actionable insights and solve problems with a commercial mindset
You have advanced knowledge of customer segmentation, lifetime value modelling and retention strategies, with experience using these in personalisation across multiple channels
Excellent SQL skills and experience with analytics tools like Tableau are part of your toolkit, ideally alongside working knowledge of Python
Your stakeholder management and data storytelling abilities mean you can communicate effectively with both technical and non-technical audiences at all levels
You're passionate about developing talent and fostering innovation, including exploring how AI and automation can enhance analytics outputs

Job Responsibility

You'll develop and own the Customer & CRM Analytics strategy for TUI UK&I, ensuring customer insight drives business decisions and optimises campaign performance
Leading a team of analysts, you'll champion customer-centric thinking across the business through clear, actionable insights and innovative analytics techniques
You'll oversee analysis of CRM campaign performance and the translating of complex data into compelling customer stories that influence strategic decisions
Advanced customer segmentation and predictive modelling will be at the heart of what you do, helping us identify high-value segments and growth opportunities
Working closely with our CRM, digital marketing and commercial teams, you'll develop testing frameworks and measurement approaches that prove the value of our customer communications
You'll proactively identify opportunities for business improvement, and engage stakeholders to drive implementation and results

What we offer

Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & well-being support
Flexible working
Access the TUI Learning Hub to level-up and reach your ambitions
Broaden your network
Community
incredible local charity and sustainability initiatives like the TUI Care Foundation

Fulltime

IT Analytics Manager

Our client is looking for an IT Manager – Digital Analytics & Experience to lead...

Location

United States , Atlanta, GA

Salary:

Not provided

Tier4 Group

Expiration Date

Until further notice

Requirements

4–6+ years of experience in digital analytics, IT, or data-focused roles
Hands-on experience with Google Analytics (GA4) and Adobe Analytics
Experience with Quantum Metric, FullStory, Hotjar, or similar behavioral analytics platforms
Strong experience with Tag Management Systems (Google Tag Manager, Adobe Launch, Tealium)
Proficiency with SQL and advanced Excel
Experience building dashboards in Tableau, Power BI, or Adobe Workspace
Strong communication skills with the ability to translate data into clear business insights

Job Responsibility

Lead and develop a team of analytics and technical professionals within the IT organization
Own the implementation and governance of Google Analytics (GA4), Adobe Analytics, and Quantum Metric
Design and manage tracking strategies and tagging frameworks using tools like Google Tag Manager or Adobe Launch
Partner with Product, UX, Marketing, and Engineering teams to improve digital experiences and conversion performance
Leverage session replay, behavioral analytics, and heatmapping to identify customer pain points and optimization opportunities
Build and maintain executive dashboards and performance reporting (Tableau, Power BI, Adobe Workspace)
Conduct deep-dive analysis including funnel analysis, segmentation, and attribution modeling
Support A/B testing and digital experimentation initiatives to drive continuous optimization
Manage vendor relationships and help translate IT strategy into actionable initiatives

Fulltime

Customer Development Manager, Retail Strategy & Insights

The Customer Development Manager, Retail Strategy & Insights, plays a pivotal ro...

Location

United States

Salary:

Not provided

Ajinomoto Foods North America, Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
advanced degree preferred
5–10 years of relevant CPG industry experience (supplier, retailer, or broker)
Proven track record in Category Management, Sales, or Business Analytics
Advanced proficiency with syndicated and POS data tools (Nielsen, Circana, Retail Link, 84.51, etc.)
Experience using shopper card data systems (e.g., EYC, Stratum, Circana, Luminate)
Strong Excel and PowerPoint skills
proficiency in Microsoft Office Suite
Familiarity with space management software preferred
Strong analytical and problem-solving abilities

Job Responsibility

Drive Growth: Achieve sales and profit objectives within the CPG channel through strategic insights, category leadership, and collaboration with sales partners
Strategic Collaboration: Partner with sales leaders to uncover and pursue new business opportunities, including innovation launches and growth initiatives
Insight Development: Lead the development and presentation of category reviews and business analyses to internal and external stakeholders, identifying opportunities and recommending clear actions to grow both the category and Ajinomoto brands
Data Integration: Leverage all available data sources — syndicated, shopper, and POS — to support fact-based recommendations and business decisions based on brand and company share, distribution, and velocity
Customer & Broker Partnership: Build and maintain strong, consultative relationships with key customer stakeholders to influence category strategies and execution in partnership with Brokers
Cross-Functional Leadership: Partner with internal teams across Sales, Marketing, Finance, and Supply Chain to ensure alignment and execution of growth plans
Business Problem-Solving: Proactively identify performance issues and recommend data-driven solutions that address root causes and unlock opportunities
Thought Leadership: Serve as a trusted business insights consultant to both Ajinomoto leadership and retail partners, providing innovative, actionable ideas to drive mutual growth
Knowledge Sharing: Communicate learnings and best practices across the sales organization to enhance team capabilities and elevate execution excellence via consistent performance summaries and category trends
Mentorship: Educate, coach, and influence cross-functional peers by sharing insights, fostering collaboration, and driving the adoption of data-led strategies

Fulltime

Customer Development Manager, Walmart Strategy & Insights

The Customer Development Manager, Walmart Strategy & Insights, serves as the pri...

Location

United States

Salary:

Not provided

Ajinomoto Foods North America, Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
advanced degree preferred
5–10 years of CPG experience with demonstrated exposure to Walmart or other EDLP retailers strongly preferred
Background in Category Management, Sales Analytics, or Retail Strategy
Advanced proficiency with Walmart Retail Link, including item-, store-, and modular-level analysis
Strong experience with syndicated data platforms (Circana) and shopper insights tools
Advanced Excel and PowerPoint skills
strong Microsoft Office proficiency
Familiarity with space planning and modular tools preferred
Deep analytical capability with a strong understanding of Walmart’s operating model

Job Responsibility

Serve as the category insights lead for Walmart, supporting frozen category growth through disciplined, data-driven recommendations
Develop fact-based category strategies aligned to Walmart’s EDLP philosophy, focusing on everyday value, productivity, and shopper relevance
Support Walmart Joint Business Planning (JBP) by delivering insights that inform annual plans, scorecards, and growth initiatives
Partner closely with the Walmart sales team to identify opportunities across assortment, pricing, innovation, and modular execution
Lead the development of Walmart-specific category reviews, performance analyses, and customer presentations
Integrate Retail Link, syndicated data (Circana), and shopper insights to identify trends, risks, and growth opportunities
Analyze item, modular, and store-level performance to inform assortment optimization and execution priorities
Provide analytics to support pricing, pack architecture, and item productivity within an EDLP framework
Support modular reviews by identifying optimal assortment, facings, and shelf strategies to drive category and brand performance
Evaluate innovation performance and whitespace opportunities to support disciplined item introductions

Fulltime

Project Manager - IT & Business Analytics

Our client is seeking a hands‑on Project Manager with strong Business Analysis s...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3–7 years of experience in a Project Manager, Business Analyst, or hybrid PM/BA role
Experience delivering IT projects, ecommerce enhancements, or internal system improvements
Strong skills in requirements gathering, workflow design, process mapping, and documentation
Experience with Power BI for reporting and data visualization
Working knowledge of SQL
Python familiarity a plus
Experience with ERP and CRM systems, preferably Dynamics GP and/or Dynamics CRM
Understanding of system integrations, APIs, and data flows
Proficiency with Asana, Jira, or similar project management tools
Strong communication, facilitation, and stakeholder management skills

Job Responsibility

Lead IT and business‑critical projects across ecommerce, ERP (Dynamics GP), CRM (Dynamics CRM), reporting, integrations, and internal systems
Perform full Business Analyst duties, including stakeholder interviews, requirements gathering, documentation, and process mapping
Build project plans, run sprint planning, manage timelines, dependencies, and backlogs
Support improvements in order management, inventory, supply chain, customer experience, and sales tools
Assist with dashboard development, KPIs, and reporting using Power BI
Use SQL and/or Python for data validation and analysis as needed
Lead testing, QA, user acceptance, and change management during implementations
Help mature client’s internal PMO processes, documentation, and delivery standards
Manage work using Asana, Jira, or similar tools, including coordination with local and offshore teams

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Customer Development Operations & Performance Manager

Join a purpose‑driven, market‑leading multinational and shape the future of cust...

Location

Ghana , Greater Accra Region

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Degree in Business Administration or a related field
3 to 4 years’ experience Customer Development and Business Partnering
Technical fluency in Excel, SAP
English fluency
Care deeply: caring deeply about how consumers experience our brands every day, everywhere
about our people’s growth and development, and our impact on the planet. You care about your performance, to a point where it hurts when you don’t win. Always brings their best self. Has emotional intelligence to take feedback, manage mood and motivations and build empathy for others. Sets high standards for themselves. Has humility, understanding that leadership is service to others, inside and outside of Unilever.
Focus on what counts: we set clear and stretching goals and recognise maximum performance impact. Generates intensity and focus to motivate people to deliver results at speed.
Stay three steps ahead: we think boldly and creatively to make breakthroughs in performance. We are always curious and confident – anticipating and staying ahead of consumer needs and external trends to beat the competition. Approaches delivery with an iterative and incremental, test - do - learn approach. Has an owner’s mindset, using data and insight to make decisions.
Deliver with excellence: we deliver everything we do with excellence and pace. We take personal ownership and hold each other to account – always finding a way to do what we said we will do. Takes personal responsibility and accountability for execution and results.

Job Responsibility

Driving main Customer Development projects
Ensure adequate support for Field teams
Owns Order 2 Cash process, CD procedures and reporting harmonisation
Drive Route to Market Excellence: Perfect store: compliance and measurement, enrolment, POS incentives monitoring
Better Served: monitor and improve sales force productivity
More stores: coverage expansion management and follow up
Implement adequate scorecards/trackers and other supporting tools to monitor sales force performances (working capital, sales, promotions, Initiatives.)
Lead audit process/actions for CD governance, PS and sales data integrity compliance
Sales incentives packages: Regular review and design to update to link to CD projects/priorities
Bring CD best practices from other clusters and implement/adapt to country

Fulltime

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It Manager - Customer Development, Analytics

Job Description

Job Responsibility

Requirements

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