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Demant Logo Demant · IT - Administration

IT Manager (Application Utilization & Support)

Malaysia, Kuala Lumpur · Job Posted May 29, 2026
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Job Description

This role is responsible for providing leadership and governance across line management and departmental operations. The IT Manager drives employee engagement, optimises resource allocation, and fosters strong cross-functional collaboration, while ensuring clear communication between team members and senior leadership.

Job Responsibility

  • Line Management: Lead and manage the team within the assigned function, ensuring effective workforce management, performance, and engagement at both individual and team levels
  • Talent & Staff Management: Oversee recruitment activities, including job postings, candidate screening, and interviewing for IT roles
  • Information Management: Facilitate clear and timely communication between senior management and departmental teams
  • Subject Matter Leadership: Stay current with emerging technologies and industry developments, and provide insights and recommendations to the executive team
  • Cross-Functional Collaboration: Partner with other department leaders to assess business needs and support organisational growth initiatives
  • Host Management: Serve as the Host Manager for all Hearing Care IT teams based in the KL office
  • Regional Leadership & Delivery: Lead and develop a high-performing regional IT team across multiple markets
  • Own end-to-end delivery of application utilisation and support for retail application suites
  • Ensure system stability, service excellence, and operational resilience across the region
  • Stakeholder Engagement: Act as a trusted IT partner to business and executive stakeholders
  • Collaborate with C-suite and regional leaders to shape application support strategies
  • Align business priorities with technical delivery
  • Communicate effectively with both technical and non-technical audiences
  • Operational Excellence & Service Delivery: Drive incident management, root cause analysis, and continuous service improvement
  • Support platforms such as Blueprint and Microsoft Dynamics NAV (including user access, roles, and daily operations)
  • Ensure platform reliability, scalability, and performance
  • Oversee monitoring frameworks, support models, and ongoing optimisation
  • Maintain compliance with global IT governance, standards, and best practices

Requirements

  • Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience)
  • Strong leadership, coaching, and team development skills
  • Excellent stakeholder engagement and communication capabilities
  • Good understanding of business processes and operational requirements
  • Functional and technical expertise in application support and data environments
  • Knowledge of system integration and data flows
  • Strong project and service delivery management skills
  • Proven track record in IT service delivery and operations management
  • Experience managing regional teams within a global organisation
  • Strong background in application support environments
  • Familiarity with ITIL, Agile, and continuous improvement practices
  • Demonstrated ability to deliver business-aligned IT outcomes

What we offer

  • A job in a growing, international company with good career opportunities
  • State of the art technology and work in an exciting industry
  • Good work life balance with flexible working conditions
  • A culture of teamwork, based on knowledge sharing, professional respect, kindness
  • Open and honest communication
  • A full-time independent and responsible position
  • Training, conferences, and the opportunity for self-development
  • Opportunity to travel for work globally
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