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IT Managed Services Manager

United States, Philadelphia 80000.00 - 130000.00 USD / Year · Job Posted March 21, 2026
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Job Description

About the Role; Location: Remote EST; Position Description

Job Responsibility

  • Serve as the Managed Services SOW Governance Manager Technology Production Support
  • Conduct regular audits to ensure vendor adherence to operational standards, processes, and reporting requirements, address any gaps, and recommend mitigation strategies for potential contract-related risks
  • Prepare materials for governance reviews with vendors and participate in regular governance meetings, ensure any issues are addressed effectively, and ensure stakeholder compliance with governance processes
  • Manage change request process ensuring effective and timely completion of changes
  • monitor vendor allocation consumption and ensure accurate reporting
  • support preparation of amendments
  • Serve as a liaison between Technology and vendor Managed Services resources
  • Respond to internal inquiries and help resolve service related issues
  • Maintain an organized and centralized repository of governance records ensuring accuracy and accessibility
  • Identify opportunities to streamline contract management governance and operational workflows
  • Collaborate with vendors to enhance scope estimation processes
  • Thrive in a fast-paced, structured environment at the intersection of IT, operations, and vendor management
  • Manage Network and Email Groups
  • ensure compliance with security and governance standards and support optimal vendor resource alignment

Requirements

  • 5+ years of production support experience or related support role in technology
  • Familiarity with Managed Services operating models within an Information Technology Production Support healthcare organization
  • 3+ years of experience in contract administration or related role, including understanding terms of the Statement of Work and articulating contract terms in a manner that is easily understood
  • Experience drafting and reviewing contract documents to ensure all necessary clauses and details are included and unambiguous
  • 3+ years of data analysis and reporting
  • 2+ years experience validating compliance with contract terms and operational processes
  • 2+ years experience with process auditing, documentation, and coordination

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