IT M365 Engineer

• Planning, managing and outcomes / deliverables from concept to transition into support
• Delivering documentation such as HLD, LLD, implementation documents and knowledgebase articles
• Handover of outcomes / deliverables to colleagues within the team (both on-shore and off-shore)
• Driving improvement and innovation, challenging current technologies, processes and behaviours
• Ensuring availability, Integrity and confidentiality of Digital and Change services to ensure SLAs and KPIs are maintained
• Acting as an escalation point for Service Desk / 2nd line support functions
• Undertaking all activities with a primary focus on user experience and operational efficiencies
• Identifying automation opportunities
• Ensuring systems are adhering to technical policies and processes to ensure systems remain compliant and secure
• Working with third party strategic partners
• Building a strong working relationship with colleagues within the Infrastructure Team and the wider Digital and Change function

• Resident in the UK and willing to spend 3-4 days per week at our Leicester Head Office until up to speed, then dropping to 2-3 days per week
• Clear and demonstrable strength in depth of experience in designing, configuring and supporting across the Microsoft 365 Suite to include- Exchange Online
• Purview
• Defender for Endpoint
• Defender for Office
• Defender for Identity
• SharePoint
• Teams
• OneDrive
• Privileged Identity Management
• and Intune – managing windows devices and applications
• MS-102 Microsoft 365 Enterprise Administrator Certification
• Experience is use of Microsoft Server OS 2019 upwards
• Technical understanding of how to manage / operate Active Directory, DNS, DHCP, GPOs Azure AD, AD Connect, SSO, MFA
• Designing, delivering and maintaining systems following least privileged access principles
• Technical knowledge of networking including subnets, routing, diagnostics
• Ability to use creativity and innovation to automate and streamline processes and procedures using PowerShell / other relevant tools
• Ability to work independently and take ownership of complex tasks using available resources, as needed
• Excellent documentation skills
• Excellent analytical and troubleshooting skills

referral bonus for each successful appointment