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Brkthru

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Brkthru, technology drives how we connect, collaborate and grow. This internship offers a chance to see how that happens from the inside. As an IT Intern, you’ll support a variety of projects that keep our systems running efficiently and securely. You’ll help document key processes, assist with the rollout of new tools like Confluence, and contribute to projects that improve how our teams work across platforms. This internship is a great opportunity to apply your technical knowledge in a professional setting while learning how IT supports a fast-paced, people-centered business.

Job Responsibility:

Provide first-level support by reviewing alerts, troubleshooting HelpDesk tickets, and fielding end-user questions
Support the rollout of Confluence, including creating and organizing content, building knowledge base articles, granting user access, and assisting team members as they adopt the system
Assist with system organization and documentation, including updating legacy data, auditing shared files, and maintaining IT process and policy records
Contribute to communications and training materials for system updates, AI tools like Copilot, and transitions between platforms such as Google Docs and Microsoft 365
Help gather and organize technical specs, analytics, and AI use cases to support collaboration with managed service providers and ongoing process improvement projects

Requirements:

Currently pursuing a degree in Information Technology, Computer Science, or a related field as a Junior or Senior level student
Strong written and verbal communication skills
Basic troubleshooting and technical support knowledge
Strong organizational skills and attention to detail
Eagerness to learn and contribute in a collaborative, fast-moving environment

Nice to have:

Familiarity with Confluence, Microsoft 365, or Google Workspace
Ability to dedicate 15-20 hours per week
Based in Michigan, Philadelphia, or the Raleigh-Durham area for more direct collaboration with Brkthru’s IT team

What we offer:

Hands-on experience supporting IT operations in a modern, cloud-based business environment
Opportunities to strengthen your troubleshooting, documentation, and communication skills
Mentorship from experienced professionals who value curiosity, problem-solving, and learning by doing
A clearer understanding of how IT supports organizational efficiency, collaboration, and growth in a fast-paced company, reinforced through structured learning and a capstone project

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Parttime

Work Type:

Remote work

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