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The IT Intern is responsible for the day to day IM administration and support of Buffalo Grove site as part of the IM organization.
Job Responsibility:
Manage and/or assist with local site projects or other specific tasks
Provide 1st line IM support by actively monitoring the IM ticketing system and prioritizing task execution, ensuring an effective IM service for business remotely or at the desk side
Ensure that the agreed IM and company standards and policies are utilized to complete tasks
Responsible for day-to-day operation of our computer systems
Complete resolution tasks for incidents and services request with Time Management in mind
Liaise with other IM personnel to ensure seamless ownership until resolution for IT requests that cross team boundaries
Contribute to IT support process documentation
Provide knowledge transfer to end users
Other duties as assigned
Requirements:
ACUC User Account Management, unlocking accounts, resetting passwords
Support Microsoft OS, Office software
PC diagnostics and desktop deployments (DELL Laptop/Desktop Hardware Support Experience)
Printer and peripheral devices installation and maintenance (XEROX, HP, Network Printers)
Software installation via media or deployment software
Identify wLAN vs LAN and Client vs Server related issues effectively
Video Conference equipment support
Demonstrable customer service expertise (Prioritize, Time Management, and Escalation of tickets)
Structured, analytical, and problem-solving abilities
Effective verbal, presentation, written and listening communication skills
High School Diploma or equivalent
Nice to have:
Experience working in a virtual environment
Microsoft back and front office suite certification
Student working towards a bachelor’s degree in Engineering and preferably focused on industrial engineering or other related Engineering field
Candidates preferred to have completed their second year of engineering studies and entering Junior or Senior year