IT Intern, IKEA - Job Offer

IT Intern

IKEA

Location:
Singapore, Singapore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Intern is expected to support the day-to-day IT operations and ensure that Service Desk is operating in a timely manner and in line with agreed-on service levels.

Job Responsibility:

Assess assigned severity levels on Service Desk and comply with agreed-on service levels
Investigate and resolve issues posted on the Service Desk
Support user enquiries on IT issues over the phone/email/remote assistance
Develop quick Level 1 & 2 resolution processes for common issues
Communicate with end-users regarding incident status
Provide IT Support/Installation/Configuration for the company's PC end-users
Provide troubleshooting on Computer Hardware/Software (including POS) and Network problems
Arrange with Technicians for repairs/maintenance of Hardware
Monitor software license compliance through physical checks and tools (Service Desk and SCCM)
Coordinate on-site work with authorized vendors during rebuild, relocations or repairs
Provide support at Tampines, Alexandra, or Jurong store locations as needed, based on operational requirements

Requirements:

Currently pursuing a Diploma in IT Professional disciplines (Computer / Information Technology)
Resolve IT support issues and service requests in a structured and timely manner
Excellent teamwork and establish good working relationship with users and service providers
Customer service mind-set, self-starter, process improvement orientation
A technical, logical thought process with strong communication skills and has a good command of English
Willingness to travel between store locations when required
Able to commit to the role for a duration of 6 months

What we offer:

Strong sense of achievement in driving IT operational support
Passionate about IT solutions and trends in the retail industry

Additional Information:

Job Posted:
October 29, 2025

Employment Type:

Parttime

Work Type:

On-site work

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