Job Description
The Team: Acting as a trusted partner to all business areas of Hermès Americas, HOP IT Team leads comprehensive technology delivery, innovation and support across the entire systems landscape in the region. Leveraging collaborative partnerships with business stakeholders, Hermès Group IT team in Paris, and several strategic partners, the scope of our work includes: Maintaining all regional technical infrastructure such as networks, computing, datacenters, connectivity, and mobile technologies; Delivering sustainable technology solutions for company’s supply chain operations; Supporting enterprise systems including Finance & HR solutions; Participating in global initiatives to ensure alignment and compliance with Group IT policies; Providing end user support across all of company’s offices, stores, and distribution centers; Enabling information security and compliance in accordance with PCI and other regulations. The Internship Program: For more than 185 years, Hermès has encouraged a culture of discovery for our clients and our people. We invite you to contribute to this legacy while exploring your own professional future. Discover new opportunities and expand your passions with the Hermès US internship program, Generation H! As part of Generation H, you will have the opportunity to join Hermès and gain real-world, professional experience as a complement to your academic studies. In addition to the work you will provide within your specific team, you will also attend a learning-focused guest-speaker series that will provide you with exposure to various teams throughout the company; partner with a mentor who will provide feedback and coaching to support your professional skills development; network with stakeholders; and collaborate on a capstone Generation H project. The internship is scheduled for July 13th- December 18th, 2026 and may be Full-Time or Part-Time to accommodate your academic schedule. All internships are in-person (non-remote) and based in the Hermès US corporate headquarters located at 550 Madison in New York City. Interns are paid an hourly rate of US $20.00. A Full-Time Internship will be scheduled for 37.5 hours per week, and Part-Time will be scheduled for more than 15 hours but less than 35 hours per week. About the Role: Support with IT equipment needs in the NY corporate office, including helping with physically placing computers, monitors, and peripherals at designated user workstations according to floor plans or layout instructions. Learn how to configure laptops for users, ensuring all necessary software and applications are installed and functional. Assist with setting up users on network systems, including creating user accounts, assigning permissions, and ensuring access to necessary resources. Map printers to users’ workstations, ensuring proper connectivity and functionality. Gain knowledge of how to update software and firmware on all devices to comply with standards and security protocols. Help with setting up email accounts and configure computer profiles for users, including personalized settings and preferences. Gain hands-on experience by providing user training and support as needed for IT-related tasks and systems. Help coordinate and schedule office activities related to IT, such as equipment deliveries, installations, and testing. Troubleshoot any technical issues or challenges encountered during the office move project, escalating as necessary to ensure timely resolution. Help maintain detailed documentation of IT-related tasks, configurations, and user setups for reference and future use. Cross-collaborate with various IT partners to gain exposure to different facets of IT. About You: Enrolled in an Associates, Bachelor’s, or Master’s Degree program, ideally in a field related to the internship; Strong communication skills; Ability to work with an international team; Willingness to learn. We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
