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Withum is currently seeking an intern to work in our East Brunswick, NJ, Houston, TX & Orlando, FL offices. Under supervision of the Services Manager of Information Technology, the IT Services Intern of Withum provides operational support to the entire IT Organization and, potentially, first and second level hardware, software, and networking support. Supported by IT team members and management in other Withum offices, this individual is accountable for providing outstanding customer service and technical support to staff in the local office as well as remote team members throughout the Firm.
Job Responsibility:
Primarily support our offices, with occasional travel to local firm offices and provide operational assistance to the IT support staff
Work with local resources and external vendors to ensure shipment and delivery of assets
Document, track, and monitor tasks to ensure a timely resolution and effective communication to all parties involved
At the discretion of the local Service Representative, act as a supplemental resource for technology initiatives
Assists management in proactively meeting the technology needs of the office by keeping IT management abreast of issues and activities
Work closely with members of the IT team to ensure successful completion of technology projects throughout the Firm
Traveling to other offices as needed
Requirements:
Understanding of end-user support in a Microsoft environment required
Knowledge of Windows 10 and/or Windows 11, hardware and the MS Office Suite
Knowledge of mobile devices, phones, tablets, laptops, etc.
Knowledge of mobile technology including mobile OS platforms and hardware functionality
Knowledge of and the ability to troubleshoot computer hardware and peripherals
Must be self-motivated and dedicated to continual personal and professional improvement
Strong ability to work within a team environment
Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff
Ability to lift up to 50lbs
Ability to travel to remote offices as needed
Nice to have:
Experience in end-user support in a Microsoft environment a plus