It Intern - Network Technical Support Job at American Food & Vending (Liverpool)

Skillbridge Intern - IT Support Specialist

We have a current opportunity for a Skillbridge Intern - IT Support Specialist r...

Location

United States , Goleta

Salary:

Not provided

Redwire Space

Expiration Date

Until further notice

Requirements

High School and 2+ years of experience as a help desk technician or other IT customer support role
Microsoft Office 365, Azure Active Directory and Windows Server Active Directory Administration
Experience with Windows 10/11 and Windows Server 2016 or 2019
Demonstrated ability to configure, support, troubleshoot and administer Windows workstations
Remote troubleshooting experience through remote control software
Curiosity and a willingness to search for solutions to problems that you don’t know how to solve
Support a hybrid environment with both Active Directory and Office365 resources
Proficient verbal and written communication skills
Self-motivated with sound time management skills, attention to detail, and priority management to meet deadlines with minimal oversight
US Citizenship required for working on controlled information systems

Job Responsibility

Serve as the first point of contact for internal staff seeking technical assistance
Respond to events / problems and record their resolution in help desk ticketing software
Basic administration of a hybrid environment with both Active Directory and Azure AD resources
Provide technical support for a wide range of technology needs including phones, printers, workstations, servers and network equipment
Communicate clearly with customers and provide regular updates, status and information
Perform limited maintenance on servers and critical laboratory and testing systems
Coordinate purchasing and inventory management of IT equipment and software to support users
Pass on any feedback or suggestions by users or management to the appropriate team
Determine process improvements, best practices, and develop new processes
Work in close partnership with cross-functional teams and management

IT Technical Support Specialist II (3rd line)

Join our global Support Services organization as an IT Support Specialist II whe...

Location

United States , Philadelphia

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

5+ years of relevant experience in IT service and support up to 3rd line
Prior support experience with conference room technology, Crestron, audio equipment and cameras
Familiarity with Teams Meeting Room technology
Proficiency in supporting Office 365 applications
In-depth knowledge of Windows 11, iOS, and macOS
Exceptional communication, interpersonal, organizational, and planning skills
A solid understanding of ITIL and ITSM principles (experience with ServiceNow is a plus)
The ability to provide professional and clear technical guidance to employees

Job Responsibility

Provide exemplary white-glove 3rd line technical support to both internal colleagues and visiting customers
Perform daily and weekly preventative maintenance to test and troubleshoot all Experience Center, conference rooms, and collaboration spaces equipment (lighting, audio, camera equipment and large format displays), ensuring seamless meeting experiences
Offer comprehensive technical support for endpoint workstations, conference rooms and Experience Center hardware, including screens, cameras, sound systems, and related software
Manage and resolve incidents and service requests through our ticketing system, ensuring service level agreements and performance targets are met
Document troubleshooting information and problem resolutions in the department's knowledge base and record all incident solutions in our ticketing system
Act as second-level support to resolve complex colleague hardware issues, and handle the installation, troubleshooting, and maintenance of hardware and software
Research and recommend upgrades to improve colleague experience, perform network troubleshooting, and ensure necessary patching is completed with the Client Configuration team
Collaborate with other business units and external vendors to improve service quality and participate in projects aimed at service improvement

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for better quality of life

Fulltime

IT Technical Support Specialist

We are looking for a talented IT Technical Support Specialist to join our growin...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Elevate Pay

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Engineering, or a related field
1–3 years of proven experience in IT support or a similar role
Strong understanding of Windows and macOS environments, Microsoft Office Suite, and general IT systems
Experience with Active Directory, network configurations, and VPN troubleshooting
Solid problem-solving and troubleshooting skills with attention to detail
Excellent communication skills and a customer-oriented approach
Ability to work independently and as part of a team in a fast-paced environment
Good documentation and reporting skills
Proficiency in Arabic and good command of English (technical terms and documentation) is a MUST

Job Responsibility

Provide day-to-day technical support for internal users, including troubleshooting hardware, software, and network issues (both onsite and remote)
Set up and configure workstations, operating systems, and applications according to company standards
Maintain and monitor computer systems, printers, and other IT equipment
Manage user accounts, permissions, and security groups through Active Directory and related systems
Diagnose and resolve network connectivity issues (LAN/WAN, VPN, Wi-Fi)
Log, track, and resolve IT support tickets in a timely and professional manner
Coordinate with external vendors or service providers for hardware or software maintenance when necessary
Maintain up-to-date documentation of systems, assets, and support procedures
Ensure compliance with company IT policies and cybersecurity practices, including software updates and data backups
Support IT infrastructure projects, upgrades, and deployment of new tools or systems

Fulltime

It Support Specialist Intern

Complete an internship project at SOPHiA GENETICS whose mission is to drive forw...

Location

Switzerland , Rolle

Salary:

Not provided

SOPHiA GENETICS

Expiration Date

Until further notice

Requirements

A Bachelor’s degree (or equivalent) in Computer Science or a related field
Experience with system administration is desirable
Familiarity with Microsoft 365 and Apple environments
Some knowledge of scripting languages (PowerShell, Bash/Shell, Python) is a plus
Awareness of security and compliance concepts (SOC2, C5)
Excellent written and verbal communication skills, with the ability to clearly explain technical issues and maintaining KB
Ability to work in a fast-paced, collaborative environment

Job Responsibility

Assisting in creation and testing a Tech services infrastructure dashboards used throughout the organization
Supporting MDM setup (JAMF, Intune) and helping document workflows
Collaboration with engineers to align with SOC2 and C5 compliance
Assisting with the monitoring and management of the internal helpdesk, responding to IT requests from employees and reporting key metrics
Supporting the configuration of role-based access control (RBAC), user accounts, and access permissions
Contributing to Information Security & Network Operations, helping maintain secure and efficient IT systems
Using project tracking and issue management software, such as Jira Cloud to manage and report on IT support activities
Providing IT support for whole company (CH, FR, US)

What we offer

All SOPHiA GENETICS internships & apprenticeships are paid as per each country's best practices and degree level

Fulltime

IT Computer & Network Support Technician

We are seeking a candidate with good communication and troubleshooting skills to...

Location

United States , Warwick

Salary:

Not provided

Brave River Solutions

Expiration Date

Until further notice

Requirements

Associates degree (at a minimum) in information technology or a bachelor’s degree in a STEM field
3+ years of experience with computer networking/consulting industry
Experience in configuration, implementation, and support of SonicWall, Cisco, and other network switches, routers, and firewall technology
Ability to set up, configure and support Windows servers
Experience with the Microsoft 365 suite of applications (including SharePoint, Teams, OneDrive)
Knowledge of virtualization technologies (VMWare, Microsoft Hyper-V)
Practical experience with PC Troubleshooting, MS Office application support, and peripheral support
Knowledge of Active Directory, DHCP, and DNS
Knowledge of Microsoft Exchange / Office 365 email configuration and usage
Knowledge of NAS and SAN solutions

Job Responsibility

Identify and respond to user questions, issues, and technical support needs
Employ system analysis techniques to create needs assessments, consult with clients to determine business needs and goals, hardware and software requirements and system specification. Design comprehensive IT solutions to meet those needs and goals
Implement and test client systems as required to meet business and technical specifications. Document client technology infrastructure to facilitate training and support activities
Manage internal and external vendor resources in tasks relating to scheduling, implementing, and delivering client projects in a timely manner under sometimes demanding time constraints
Provide support to client on any aspect of their system, following industry best practice standards
Independently prioritize work and schedules to accomplish objectives and assure high levels of services and quality of work
Resolve client hardware and software errors via remote, telephone, and onsite support (local travel to clients is required)
Maintain accurate incident report details and documentation in an established ticketing system

What we offer

Paid vacation, holidays and sick days
Excellent medical, vision and dental plans, 401k with a company match, Sec125 FSA, Long-term Disability, Life Insurance, and Aflac benefits
Opportunities for advancement in a successful and growing company
Business casual environment

Fulltime

Technical Support Engineering Intern

Ready to dive into the world of smart tech and help build the future of IoT? As ...

Location

United States , San Mateo

Salary:

30.00 - 33.00 USD / Hour

Verkada

Expiration Date

Until further notice

Requirements

Available for a full-time (40 hours per week) in-person internship for Fall 2026 in San Mateo, CA
A third or fourth-year student in a Bachelor's degree program from an accredited university, with a focus on a related technical field like Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity
coursework experience with computer networking, Linux, and computer systems
problem-solver with a keen eye for detail
can clearly and confidently communicate complex technical information
thrive in a team environment

Job Responsibility

Troubleshoot and Innovate: Solve complex network, hardware, and software issues for the Verkada platform
Be an Expert: Provide customers with best practices for system design and integration
Communicate with Impact: Clearly explain technical concepts to customers both verbally and in writing
Own the Problem: Take charge of customer issues from start to finish, ensuring a successful resolution
Team Up: Collaborate with our Engineering and Product teams to test new products and identify bugs
Share Knowledge: Create content for our Knowledge Base to help others
Hands-on Projects: Get involved with lab testing and various team projects

What we offer

Monthly housing stipend for those relocating to the area
Daily lunch catered onsite
complimentary barista-made drinks
fully stocked snacks
Intern-exclusive events and mixers
Cross-functional collaboration opportunities
Lunch & Learns with company executives
team-building activities
mentorship opportunities

Fulltime

New

Sr. Technical Support Engineer, Focused Services

As a Senior Technical Support Engineer, you will be heavily engaged to personali...

Location

India , Bengaluru

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

4+ years of experience in client-facing, technical support type roles
Excellent written and verbal communication skills
Experience in TCP/IP, Routing & Switching (OSPF / BGP / VLAN / STP)
Experience with Palo Alto Networks products and technology
Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols
Experience with Authentication Protocols (Radius / TACACS) is preferred
Ability to clearly articulate technical issues to both technical and non-technical audiences, and explain the impact in business terms
Ability to summarise a situation clearly for executives internally and externally, and in delivering presentations to senior stakeholders
Flexibility to work shift hours as required, including afternoons, evenings, and weekends

Job Responsibility

Provide reactive/proactive technical support to top-tier customers
Provide configuration review, troubleshooting and best practices to named customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
Provide fault isolation and root cause analysis for technical issues
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Gather and retain customer-specific documentation in a secure location for ease of troubleshooting
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Travel will be required to customer sites in conjunction with working with Technical Account Managers for named accounts

Fulltime

New

Sr. Technical Support Engineer

Are you passionate about driving customer success in the cybersecurity industry?...

Location

United States , Plano

Salary:

103400.00 - 167200.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years of progressive experience in network security or enterprise technical support engineering
BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related experience / equivalent military experience required
Deep understanding of packet flow across multiple OSI layers, along with advanced knowledge of networking operations (TCP and UDP, SNMP, IPv6, VLSM, CIDR, and NAT - Static, Dynamic, and PAT)
High proficiency with advanced network troubleshooting tools (e.g., Wireshark, tcpdump, GNS3)
Strong grasp of enterprise authentication and directory protocols (LDAP, TACACS+, Radius)
Excellent written and verbal communication skills
proven track record of clearly articulating technical issues to both technical and non-technical audiences, explaining technical impact in crisp business terms to executive and C-level stakeholders

Job Responsibility

Deliver expert-level technical assistance to customers, taking complete ownership of support cases including multi-vendor troubleshooting and fault isolation
Replicate customer network issues and validate configurations in a lab environment to expedite resolution
Leverage internal AI-powered diagnostic utilities, automated log analyzers, and machine learning tools to accelerate root-cause analysis, optimize multi-vendor troubleshooting workflows, and decrease time-to-resolution for complex network security events
Act as a designated advocate driving customer success
Understand unique implementations and business objectives to deliver tailored support, including structured weekly reviews, root cause analysis, upgrade planning, release assessments, and QBRs
Partner effectively with stakeholders beyond the immediate domain, engaging with cross-functional teams (Account, Sales, Engineering, QA) to address software defects, enhancements, and strategic customer requests
Author Technical Support Bulletins and troubleshooting guides to enhance internal and customer-facing resource repositories
Driving technical enablement by conducting screenings and onboarding new hires on technical/soft skills
Provide support that includes mandatory weekend, holiday shift work and on-call support

What we offer

restricted stock units
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Fulltime

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It Intern - Network Technical Support

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