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The IT Intern will be responsible for end-to-end handling, setup, troubleshooting, and maintenance of IT gadgets used by Data Collectors (DCs) and Internal Coordinators (ICs). This role is critical to ensure uninterrupted video data collection operations through effective gadget management and timely tech support.
Job Responsibility:
Handle and manage IT gadgets including iPhones, SD cards, and SD card readers
Set up and manage Apple IDs / Apple accounts on iPhones as per project requirements
Perform basic to advanced troubleshooting for iPhone, SD card, and data transfer issues
Upload video data from SD cards to rigs/systems, ensuring data integrity
Format SD cards post data upload following defined SOPs
Ensure gadgets are ready for deployment and functioning before handover
Coordinate with Inventory / Ops teams for gadget availability and readiness
Stay updated with new tech, iOS updates, device-related changes, and best practices
Cascade tech updates, changes, and guidelines clearly to ICs and DCs
Support ICs and DCs during live operations in case of technical failures
Maintain basic logs or trackers related to gadget issues and resolutions
Requirements:
Strong hands-on knowledge of iPhones and iOS ecosystem
Experience or familiarity with Apple ID creation and management
Basic understanding of data transfer, storage devices, and formatting
Good troubleshooting and problem-solving skills
Comfortable working with multiple devices simultaneously
Ability to explain technical concepts clearly to non-technical users
Quick learner with interest in keeping up with tech updates
Basic knowledge of Google Sheets or trackers is a plus
IT / Computer Science / Electronics student or recent graduate
Prior experience handling mobile devices or tech support is an advantage
Detail-oriented and process-driven
Comfortable working in fast-paced, operations-heavy environments
Nice to have:
Basic knowledge of Google Sheets or trackers is a plus
Prior experience handling mobile devices or tech support is an advantage