IT Infrastructure & Support Lead Specialist

• Execute upon Global IT services requests, coordinate with other global team members
• Provide professional and efficient support for customers, both in Kyiv and globally
• Plan, prioritize, and coordinate IT Help Desk tasks for oneself and the team (1-2 team members)
• Assist users in troubleshooting of hardware\software problems
• Perform hardware and software installations and replacements on request
• Coordinate asset lifecycle management process: order, prepare, issue, replace, decommission equipment
• Coordinate local IT support initiative: inventory update, maintenance, and customer satisfaction evaluation
• Coordinate the local IT service providers (ISPs, hardware repairing service, integrators)
• IT equipment procurement: plan, order and register new equipment
• Own Local Area Network physical layer management process
• Create and update the knowledge base related to IT services
• People management of 1 engineer (motivation, evaluation, mentoring)

• Self-organized and service-minded, like to engage with other people
• Organized, with structured ways of working and treating problem-solving as a fun challenge
• Prior systems administrator or infrastructure\customer support experience
• Good knowledge of user side of Windows operating system family administration (on user level)
• Experience in troubleshooting Windows, Office related problems
• Understanding of Windows Server or Microsoft Cloud services
• Knowledge in Active Directory service giving you fluency in managing user accounts and security groups
• Basic knowledge in LANs and connectivity issues, troubleshooting methods
• Upper-Intermediate+ level of English
• Good communication skills (verbal and written)
• Relevant technical education - IT, radio electronics, telecommunication, is a plus

Relevant technical education - IT, radio electronics, telecommunication, is a plus

• Meaningful work that helps to change the future of dentistry
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits incl. 24 working days of annual vacation
• medical insurance
• paid sick leaves and child sick leaves
• maternity and paternity leaves etc
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years