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Wishford Schools Logo Wishford Schools · IT - Administration

IT Infrastructure & Support Engineer

United Kingdom, Tetbury 28000.00 - 31000.00 GBP / Year · Job Posted December 13, 2025
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Job Description

Wishford Education are seeking a technically proficient and proactive IT Infrastructure & Support Engineer to join the IT Network Team within the central IT department. This role is positioned as a second-line support function, ideal for someone with hands-on experience in networking, cloud services, and server management, who also enjoys contributing to project planning and providing frontline support. The successful candidate will play a key role in supporting and maintaining the IT infrastructure across our group of independent schools and nurseries, while also contributing to strategic IT projects and initiatives.

Job Responsibility

  • Second-Line Support & Escalations
  • Project Management & Documentation
  • Helpdesk & User Support
  • Academic Support

Requirements

  • Educated to at least GCSE or A Level
  • Cisco / Microsoft / compTIA / AWS or similar IT/Cloud certifications or a desire to independently work towards one relevant to this role
  • Good literacy and numeracy skills (GCSE Maths and English)
  • Supporting users in the use of IT & cloud-based services
  • Working in an educational environment is desirable, but not essential
  • Excellent communication skills and a people person
  • A can-do attitude and willingness to learn
  • A passion for IT and technology, especially its effective use in an educational context
  • Highly adaptable and agile
  • Essential Working Knowledge Of: PC hardware with experience of diagnosing problems
  • PCs, Macs and operating systems including Windows 10 /11/MacOS
  • Basic Understanding of TCP/IP networking & Subnets
  • Office 365 / installation and operating
  • Microsoft products including Microsoft Teams, OneNote, OneDrive and SharePoint
  • Wireless networking skills
  • Installation and troubleshooting of structured cabling (Cat5e/6)
  • Working knowledge of Layer2/3 switches and routers
  • Confident using a variety of tools for minor installation works

Nice to have

  • Desirable Working Knowledge Of: Installation and troubleshooting of fibre optic cabling
  • AV equipment including interactive whiteboards / screens
  • Experience with MS Windows server 2019 / 2022 / 2025
  • Intune and End Point device management
  • Experience using Microsoft Cloud technologies in the IaaS, PaaS & SaaS areas and implementation of projects in the cloud
  • Microsoft SharePoint & PowerApps / Power Platform
  • Virtualisation technologies, ideally VMWare ESXi
  • ITIL Foundation certified

What we offer

  • 5% employer pension
  • EV scheme with Octopus
  • Cycle to work scheme and shopping discount card
  • Means tested staff discount
  • Free lunch if working in one of our schools
  • 25 days holiday + bank holidays pa
  • Access to the group’s counselling scheme
  • Access to fully funded apprenticeships up to L7
  • Personal accident at work cover
  • Discretionary Christmas stand down
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