This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Carex is partnering with a manufacturing industry partner to find an experienced IT Infrastructure Specialist to support a 100% onsite role in Neenah, WI. This role plays a critical part in maintaining daily IT operations across PC, server, and network systems, ensuring seamless service to office and manufacturing users.
Job Responsibility:
Support and maintain site IT infrastructure including PCs, servers (physical and virtual), and network equipment
Provide full lifecycle PC support, from ordering and imaging to deployment and inventory tracking using ServiceNow
Deliver frontline support and coordination for multi-function printers, mobile devices, UC (Voice/Video) equipment, and surplus hardware processes
Lead and contribute to various site-level IT projects including Cybersecurity initiatives, AGV support, and audit remediation efforts
Act as liaison between the manufacturing site and centralized IT teams to coordinate system changes, deployments, and new technology recommendations
Manage and coordinate on-site vendor work, ensure LAN/WAN compliance, and maintain IT Business Continuity and long-term IT plans
Handle user onboarding, training, account provisioning, and promote the correct use of enterprise technology tools and systems
Maintain clear and effective communication with both technical teams and non-technical stakeholders, providing high-quality customer service
Participate in on-call rotations and perform off-hours support as needed
Ensure all activities align with site safety policies and company IT procedures
Requirements:
Associate degree in a technical field OR equivalent experience
Minimum 5 years of IT support experience in a mixed office/manufacturing environment
Strong troubleshooting skills and hands-on experience with Windows operating systems (XP through 11), Windows Server (2003–2019), SQL Server, Cisco networking, LAN/WAN/Wireless networks, and Microsoft Office/Office 365
Exposure to or experience with ServiceNow or similar IT ticketing systems
Solid understanding of cybersecurity principles and compliance in an enterprise setting
Proven ability to manage multiple small-to-medium IT projects simultaneously
Excellent interpersonal, communication, and customer service skills
Ability to work independently in a fast-paced, hands-on environment
Willingness to be on-call and occasionally travel (up to 5%)