IT Infrastructure Specialist

• Carry out 2nd and 3rd-level support for all IAM topics of the Robert Bosch GmbH focused on BSH-dedicated IAM Products and Services as well as One Identity Manager
• Identify, clear and dispatch incidents in the area of Identity/Access Management across platforms while observing the specified quality regulations
• Analyze incidents in depth, identify error causes, transfer to and exchange with IAM Problem Management for the benefit of the affected users
• Process/respond to questions/comments in the related support channels (ITIL tools, forum, docupedia)
• Support specifying, testing, documenting and reporting new support functionalities
• Identify new support cases, develop solution approaches for them, align with product responsible

• Experience of several years in support of complex and distributed enterprise IT solutions including very good ITIL know-how
• Know-how in area of Identity Management, Identity Master Data Management
• General process know-how and ability to make use of it in complex IT environments
• Experience in user support within 2L or 3L
• Basic knowledge in software development and database technologies (scripting, SQL)
• Very good English skills (written and spoken) - additionally good German skills and further language skills an advantage
• Motivation / open-minded to work in diverse / multicultural / distributed / virtual teams

good German skills and further language skills

• Contract of employment and a competitive salary (together with annual bonus)
• Flexible working hours with home office after the pandemic as well
• Referral Bonus Program
• Copyright costs for IT employees
• LunchPass
• Complex environment of working, professional support and possibility to share knowledge and best practices
• On-going development opportunities in a multinational environment
• Broad access to professional trainings, conferences and webinars
• Language courses
• Private medical care and life insurance
• Multisport card and sports teams
• Number of benefits for families (for instance summer camps for kids)
• Non working day on the 31st of December