IT Infrastructure Specialist

• Carry out 2nd & 3rd level support for IAM topics focused on BSH IDM, AD data management, Identity Lifecycle, SAP Support
• Identify, clear, and dispatch incidents in the area of Identity/Access Management across platforms
• Analyze incidents in depth, identify error causes, and transfer to Problem Management
• Process/respond to questions/comments in related support channels (ITIL tools, forum, docupedia)
• Support specifying, testing, documenting, and reporting new support functionalities
• Identify new support cases, develop solution approaches for them, align with product responsible

• Experience of several years in support of complex and distributed enterprise IT solutions
• Very good ITIL know-how
• Know-how in the area of Identity Management, Identity Master Data Management
• General process know-how and ability to make use of it in complex IT environments
• Experience in user support within 2L or 3L
• Basic knowledge in software development and database technologies (scripting, SQL)
• Very good English skills (written and spoken)
• Good German skills and further language skills an advantage
• Motivated/open-minded to work in diverse/multicultural/distributed/virtual teams

Good German skills and further language skills

• Annual bonus
• Hybrid work with flexible working hours
• Referral Bonus Program
• Copyright costs for IT employees
• Professional support and possibility to share knowledge and best practices
• Ongoing development opportunities in multinational environment
• Broad access to professional trainings (incl. language courses), conferences and webinars
• Private medical care and life insurance
• Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets)
• Prepaid Lunch Card
• Benefits for families (summer camps for kids)
• Non-working days on the 24th and 31st of December