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DGH Recruitment are currently recruiting on behalf of a leading global law firm who are looking for an IT Infrastructure Manager to join the team in London on a permanent basis. Reporting into the Head of IT Infrastructure, the role will take line management responsibility for a 24/7 infrastructure operations team of 9 engineers. Working closely with the Infrastructure Engineering team you will ensure operational excellence and continuous improvement of service across the firms infrastructure estate and across all offices globally.
Job Responsibility:
Lead the 24/7 operational support function, providing strategic oversight of the firm's IT systems
Deliver the operational elements of the IT roadmap, embedding continual improvement, managing performance, budgets, and expenditure across operating and capital lines
Ensure compliance with security, patching, and configuration standards, including Cyber Essentials Plus, and deliver defined availability targets (e.g. 99.99%)
Apply ITIL, DevOps, and SRE principles to manage major incidents, lead service restoration, and strengthen operational resilience
Requirements:
Proven background in leadership and team management with the ability to define and deliver an operational vision that aligns IT outcomes to business goals
Strong experience in IT Infrastructure operations and service management
Strong stakeholder engagement skills
Broad technical understanding of enterprise IT infrastructure including data centres, networks, cloud platforms (Microsoft based) and operational tooling
Strong vendor management skills
Proficiency in Agile methodologies
Strong experience of working within ITIL environments