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Service Stream Logo Service Stream · IT - Administration

IT Infrastructure Lead Engineer

Australia, Melbourne Employment contract · Job Posted March 01, 2026
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Job Description

As a Lead Infrastructure Engineer, you will play a pivotal role in architecting, managing, and optimising Service Stream’s hybrid infrastructure environment. This role requires strong technical leadership, stakeholder management, deep hands‑on expertise across cloud, on‑premise, and virtualised infrastructure, and the ability to drive major transformation initiatives. You’ll be responsible for ensuring reliability, security, automation, and performance across all infrastructure platforms while providing strategic direction, technical mentorship, and escalation support for complex issues.

Job Responsibility

  • Design and oversee scalable, secure, and resilient infrastructure solutions across Windows Server, cloud platforms, and virtualisation technologies
  • Lead development of infrastructure roadmaps aligned with organisational strategy and technology evolution
  • Provide expert-level escalation support and guidance on complex infrastructure issues
  • Mentor and uplift engineering teams, fostering technical capability and best practices
  • Manage and optimise AWS and Azure environments, including hybrid cloud deployments and migration projects
  • Oversee administration of VMware, Hyper‑V, and related virtualisation environments
  • Champion infrastructure-as-code, automation, and orchestration using PowerShell, Python, Terraform, and related tooling
  • Drive adoption of DevOps practices and enhance CI/CD, automation, and operational efficiencies
  • Lead disaster recovery planning, testing, and ongoing development
  • Ensure security standards, compliance (ISO, AS/NZS), and robust vulnerability management practices are upheld
  • Collaborate with technical and non-technical stakeholders to communicate solutions, influence decisions, and deliver outcomes
  • Ensure high-quality documentation, runbooks, and knowledge sharing across teams

Requirements

  • Must be an Australian Citizen
  • Minimum 10+ years’ experience in infrastructure engineering, including hybrid cloud and migration projects
  • Strong background in Windows Server administration (2016/2019/2022/2025)
  • Proven experience across AWS, Azure and Network related infrastructure services
  • Extensive experience in virtualisation technologies (VMware, Hyper‑V)
  • Hands-on scripting and automation capability (PowerShell, Python, Terraform)
  • Experience using ITSM tools such as ServiceNow or Jira
  • Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP) and storage technologies (SAN/NAS)
  • Demonstrated experience leading infrastructure upgrades, migrations, and transformation projects
  • Excellent analytical skills, problem-solving capability, and communication skills
  • Be able to work as member as a team as well being able to work independently
  • Ability to work effectively with both technical and non-technical stakeholders
  • Bachelor’s degree or higher in Information Technology, Computer Science, or related field
  • Strong knowledge of ITSM principles, quality processes, and compliance standards

Nice to have

  • Exposure to containerisation technologies (Docker, Kubernetes)
  • Certifications in relevant technologies: AWS Certified SysOps Administrator
  • AWS Solutions Architect – Associate
  • VMware VCP
  • Azure certifications
  • ITIL certification

What we offer

  • Flexible working – We genuinely consider all flexibility requests
  • Growth – Career development opportunities across our expanding business
  • Discounts – Access to hundreds of major retailers including Woolworths, Airbnb, JB Hi-Fi, and Bupa
  • Paid leave – Parental, cultural, community service, study, corporate volunteering, and purchased leave
  • Culture – A workplace that values diversity, inclusion, and celebrates excellence
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