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Victim Support Logo Victim Support · IT - Administration

It Infrastructure & Field Support Engineer

United Kingdom Employment contract 30775.03 GBP / Year · Job Posted June 15, 2026
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Job Description

Victim Support is looking for a skilled and motivated IT Infrastructure & Field Support Engineer to help deliver secure, reliable, and efficient technology services across our organisation. This is a varied and hands-on role, combining infrastructure support, field-based work, and involvement in technology projects that directly support services making a real difference to people's lives.

Job Responsibility

  • providing technical support for systems and infrastructure
  • contributing to the design and delivery of cost-effective solutions
  • helping to maintain strong standards of security, resilience and service continuity

Requirements

  • experience in a Service Desk or infrastructure support role
  • strong troubleshooting skills
  • a structured, organised approach to managing workload
  • knowledge of Microsoft technologies
  • experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure
  • strong communication skills and the ability to support a wide range of users and stakeholders

What we offer

  • Flexible Working Options: Including hybrid working
  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
  • Birthday Leave: An extra day off for your birthday
  • Pension Plan: 5% employer contribution
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
  • Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
  • Wellbeing Support: Employee assistance programme and wellbeing support
  • Inclusive Networks: Access to EDI networks and colleague cafes
  • Sustainable Travel: Cycle to work scheme and season ticket loans
  • Career Development: Ongoing training and support with opportunities for career progression
Victim Support - All Job Offers

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