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Supporting and enhancing both on-premise and Cloud based infrastructure for the group. Primary 1st level support and support of new starters and leavers.
Job Responsibility:
Support and maintenance of Microsoft Server platforms built on Hyper-V and Azure
Manage starter and leaver processes for the group, deploy and build laptops and desktops as necessary
Support of the LAN and WAN infrastructure
Support of legacy telephony solutions and telephony in Microsoft Teams
Supporting and deploying resources in Microsoft Azure
Work closely with the Infrastructure Lead to help design, deploy and maintain strategic Infrastructure enhancements as per roadmaps developed by the Head of IT
Maintain and enhance the Cyber security posture of the company, ensuring endpoints, servers and network infrastructure receive current, supported firmware updates and security patches in a timely manner
Take ownership of escalated issues where necessary
Track all incidents logged on system call logging tool
Provide 1st level IT support to the group as necessary
Assisting in that third-party applications are installed and run effectively and efficiently across all in-house platforms – On-premise and cloud based
Will help out other teams wherever needed
Requirements:
Level 3+
Previous experience as a support engineer
Managing endpoints via Microsoft Intune
Support of Microsoft Server OS and Hyper-V, telephony solutions, deployment of new starter accounts and equipment
Support of Microsoft O365
Excellent verbal, non-verbal and written communication skills
Accepts and actively seeks responsibility also able to prioritise tasks
Flexible work to cover busy periods (month end and manage time issues from overseas needs)
Nice to have:
Minimum 2 years relevant practical experience managing and supporting infrastructure services
Worked in a similar role within a high growth business with international subsidiaries / exposure
Good understanding of Teams
Knowledge of deploying and maintaining resources in Azure
SD-WAN using Cisco Meraki
Able to act on initiative and exhibit good understanding of business priorities