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About the Role We are looking for an IT Infrastructure Engineer (Cloud & Platforms) to join our growing IT team at Head Office in Gateshead. This is a varied and hands-on role, combining day-to-day infrastructure support with project and cloud engineering work. You will play a key role in maintaining our core systems, supporting the wider business and contributing to ongoing improvements across cloud, automation and platform technologies. This is an excellent opportunity for someone who enjoys both operational support and project work, and who is keen to develop their skills within a modern, evolving environment.
Job Responsibility
Support and maintain core infrastructure systems including servers, storage and virtualisation platforms
Monitor system performance, ensuring high levels of availability across the environment
Troubleshoot issues in a timely manner, providing clear updates to users and stakeholders
Act as an escalation point for infrastructure-related incidents, including Active Directory, VMware and storage platforms
Manage backup and disaster recovery processes to protect systems and data
Carry out regular maintenance, patching and housekeeping activities
Work on cloud-based solutions across AWS and Azure, supporting the design and implementation of new services
Contribute to migration and infrastructure transformation projects
Assist with building and maintaining infrastructure using automation and Infrastructure-as-Code tools
Support the development of CI/CD pipelines and DevOps practices
Maintain accurate documentation and follow change control processes
Support asset management, licensing and compliance activities
Ensure systems meet agreed security and hardening standards
Collaborate with internal teams to deliver improvements and projects across the business
Requirements
Enterprise infrastructure environments (servers, storage and virtualisation)
Cloud platforms such as AWS and/or Azure
Active Directory and core Microsoft services
Backup and disaster recovery solutions
Automation or Infrastructure-as-Code tools (e.g. Terraform, Ansible)
Exposure to DevOps practices and CI/CD
Strong problem solver, able to troubleshoot technical issues methodically
Confident communicating with both technical and non-technical stakeholders
Well organised, with strong attention to detail
Able to work under pressure and manage high-priority incidents
Nice to have
Experience working in hybrid environments (on-premise and cloud)
Exposure to security tools and best practices
Relevant certifications in AWS, Azure or infrastructure technologies
Experience working within a multi-site organisation
What we offer
25 days holiday rising with length of service plus bank holidays
Enhanced maternity, paternity and adoption leave
Access to colleague car purchase scheme
Preferential service, parts and labour rates
Pension scheme with employer contributions
Access to wellbeing support and Employee Assistance Programme
Ongoing learning and development opportunities
A supportive, collaborative team culture within a growing PLC business