IT Infrastructure and Operations Supervisor Job at Marriott Bonvoy (San Salvador)

Job Description

Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.

Job Responsibility

Troubleshoot and resolve technical problems or issues related to computer software and systems
Provide technical guidance and recommendations to resolve business problems
Analyze, recommend, and implement process improvements
Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment
Troubleshoot, modify, support, manage, and maintain applications programs and user accounts
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Train or instruct users in the proper use of hardware or software
Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning
Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications
Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees
serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Develop and maintain positive working relationships with others
support team to reach common goals
listen and respond appropriately to the concerns of other employees
Follow all company policies and procedures
protect company assets
Speak with others using clear and professional language
Ensure adherence to quality expectations and standards
identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
Visually verify information
Enter and locate information using computers/Point of Sale (POS) systems
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements

Technical, Trade, or Vocational School Degree
At least 2 years of related work experience

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IT Infrastructure and Operations Supervisor

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