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It Infrastructure Analyst

India, Miracle Heights · Job Posted June 15, 2026
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Job Responsibility

  • Provide Tier 1 and Tier 2 technical support for infrastructure, server, endpoint, and end-user issues across enterprise environments
  • Monitor infrastructure alerts, incidents, and operational dashboards while escalating critical issues based on SLA requirements
  • Perform initial troubleshooting and resolution for connectivity, login, patching, and basic server-related operational issues
  • Support infrastructure operations including server and endpoint patch deployment, validation, and maintenance activities
  • Manage backup operations by monitoring job execution, troubleshooting failures, and ensuring compliance with retention policies
  • Maintain asset inventories, configuration records, technical documentation, SOPs, and knowledge base articles to support operational continuity
  • Track and report recurring incidents, patch compliance metrics, backup success rates, and infrastructure-related operational data
  • Collaborate with onshore teams on support priorities, escalation handling, handoff procedures, process alignment, and continuous operational improvements
  • Assist with automation and process improvement initiatives, budget tracking, and infrastructure cost reporting while supporting global IT operations and governance standards.

Requirements

  • Azure
  • ServiceNow
  • JIRA
  • SCCM
  • Rubrik

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