This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Provide Tier 1 and Tier 2 technical support for infrastructure, server, endpoint, and end-user issues across enterprise environments
Monitor infrastructure alerts, incidents, and operational dashboards while escalating critical issues based on SLA requirements
Perform initial troubleshooting and resolution for connectivity, login, patching, and basic server-related operational issues
Support infrastructure operations including server and endpoint patch deployment, validation, and maintenance activities
Manage backup operations by monitoring job execution, troubleshooting failures, and ensuring compliance with retention policies
Maintain asset inventories, configuration records, technical documentation, SOPs, and knowledge base articles to support operational continuity
Track and report recurring incidents, patch compliance metrics, backup success rates, and infrastructure-related operational data
Collaborate with onshore teams on support priorities, escalation handling, handoff procedures, process alignment, and continuous operational improvements
Assist with automation and process improvement initiatives, budget tracking, and infrastructure cost reporting while supporting global IT operations and governance standards.