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Brands&People Logo Brands&People · IT - Administration

IT Hero

Mexico, Monterrey · Job Posted January 02, 2026
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Job Description

Camp.us is a unique workspace designed to host staff, clients, guests and creative community. The IT Hero is a key member of the team making sure all Camp.us technology works 100%. The role is vital to the ongoing operational efficiency of the companies inside Camp.us, ensuring every staff experience is friction-less and functional.

Job Responsibility

  • Tech Management: Maximize hardware, software and network capabilities
  • Analyze staff technical needs
  • Diagnose, plan, make recommendations, roll-out and monitor solutions for technical issues
  • Tech Support: Provide fast, friendly assistance and address root cause
  • Help users troubleshoot technical issues
  • Provide technical guidance to all staff members
  • Resolve IT tickets as quickly as possible
  • Direct vendors for resolution of escalating issues
  • Network: Actively monitor network health
  • Maintain network performance
  • Troubleshoot LAN & Wireless Network issues
  • Secure the network
  • Hardware: Identify hardware lifecycle upgrade
  • Plan, make recommendations, buy and setup hardware for new hires
  • Software: Identify software lifecycle upgrade
  • Identify and install suitable software for new hires
  • Manage online licenses
  • Printers: Manage, install and upkeep all printers
  • Inventory: Keep online inventory of all hardware and software
  • Keep online inventory of telephones, network equipment, printers and AV equipment
  • Documentation: Document technical knowledge in play books and maps
  • Special Events: Troubleshoot and resolve audio visual issues in meetings and special events
  • Cloud Habits: Take care of work and information
  • Ensure each member understands the back up process

Requirements

  • 2+ years experience in Technical Support
  • Strong technical background
  • Capable to explain complex information in simple, clear terms
  • Loves order and structure
  • Logical thinker
  • Good analytical and problem solving skills
  • Up-to-date technical knowledge
  • Good interpersonal and customer care skills
  • Good accurate records keeping

What we offer

  • Hybrid Schedule (Monday to Thursday in the office, Fridays remote)
  • 12 vacation days after 1st anniversary, 14 days on 2nd anniversary, 16 days from 3rd anniversary
  • Winter Break: last week of the year
  • Spring Break: thursday and friday on holy week
  • Early Friday: shift ends 2 hours early last Friday of every month
  • 4 hours per month to use on personal matters
  • 5 sick days per year
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