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MyTennisLessons

Location:
Poland, Krakow

Category:
IT - Administration

Contract Type:
B2B

Salary:

11000.00 - 13300.00 PLN / Month

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Job Description:

Helpdesk Technicians support SpotOn Employees and Contractors requiring attention to confidentiality. This is a generalist role involving a broad range of tasks. The major portion of the day is spent addressing tickets. Helpdesk also works on recurring tasks and special projects, including handling a wide range of responsibilities within the office to which they are assigned.

Job Responsibility:

Handle tickets for tasks such as: User administration (onboarding, offboarding, changes, resets, unlocks, etc)
Desktop support (hardware, software, imaging and services)
Licensing (provisioning and deprovisioning)
Assigning hardware, testing, provisioning, and shipping to employees and contractors
Enrolling computers in security devices (e.g. MDM, EDR, etc.)
Receiving returned equipment, performing diagnostics, image and and submit for repair as needed
Diagnose shipping issues (e.g. delayed or damaged) that arise and work to solve them
Audit (Users and Accounts)

Requirements:

1 year in similar Helpdesk role or 2 years in technical support
1 year with Google Apps for Business or similar service
1 year with Okta or similar service
Basic Knowledge of Okta User/Group Management
Basic Knowledge of Google Workspace User/Group Management/Administration
Basic Knowledge of Macintosh and Windows Configuration and Administration
Moderate Skill in Troubleshooting Desktop Hardware
Basic Skill in Upgrading and basic repair of PC hardware
Basic Knowledge with Networking Technologies
Basic Knowledge in VoIP Softphone and Telephony Services
Fluency in English and Polish (written and verbal)

What we offer:

Training budget 3500 PLN gross per year
Access to e-learning platforms
Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
Group English classes with a native speaker
A laptop and essential work equipment provided by the company
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities
Employee referral program
Relocation Package within Poland

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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