It helpdesk

Key responsibilities include: • Desktop & End-User Support: Install, configure, and troubleshoot Windows 10/11 operating systems and hardware (laptops, desktops, printers, and mobile devices). • Office 365 Administration: Act as the subject matter expert for Microsoft Office 365 suite (Teams, Outlook, OneDrive, SharePoint), assisting users with daily productivity challenges. • Retail Technical Support: Provide foundational support for boutique IT infrastructure, including POS systems, network connectivity, and digital in-store displays. • Incident Management: Log, prioritize, and track all IT requests via the ticketing system, ensuring timely resolution within defined SLAs. • Asset Management: Maintain an accurate inventory of IT hardware and software assets; assist in procurement and lifecycle management of equipment. • Collaboration: Coordinate with regional or global IT teams to implement local infrastructure projects or security updates. Technical Skills: • Solid experience in Windows environment support and troubleshooting. • Proficiency in managing Microsoft Office 365 applications. • Basic understanding of networking concepts (TCP/IP, Wi-Fi, VPN, Active Directory). ... Language Skills: Good command of English (written and verbal) is required to communicate with global technical teams and handle English-language software environments. Soft Skills: • A strong sense of professionalism and hospitality suitable for a luxury brand. • Excellent communication skills with the ability to explain technical concepts to non-technical users. • Self-motivated, patient, and able to work effectively in a fast-paced retail environment