It helpdesk Jobs

Jewish Care

Location:
United Kingdom, Barnet

Category:
IT - Administration

Contract Type:
Not provided

Salary:

34500.00 GBP / Year

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Job Description:

At Jewish Care, we’re on an exciting journey to transform how we work through digital innovation. Our new Digital Transformation Programme will help us deliver better services, enhance quality, and empower our people with the right tools and systems to support those who rely on us. We’re looking for an enthusiastic IT Helpdesk professional to join our growing team. You’ll be the first point of contact for staff IT issues — ensuring queries are resolved quickly, efficiently, and with excellent customer care. This role is based onsite five days per week at one of our main campuses, giving you the opportunity to work closely with colleagues and be at the heart of our operations. Hours: 36.25 hours per week, with participation in a 1 week on / 3 weeks off on-call rota.

Job Responsibility:

Act as the first point of contact for IT support requests – in person, by phone, email, and through the helpdesk system
Diagnose and troubleshoot hardware, software, and network issues — both onsite and remotely
Provide clear updates and communication to end users, ensuring a high level of customer satisfaction
Escalate complex issues to senior IT staff as required, while maintaining oversight of progress
Support cybersecurity and data protection practices under the guidance of the IT Security & Risk Manager
Work in line with ITIL best practice, meeting SLAs and ensuring efficient and compliant service delivery
Collaborate with IT colleagues across campuses and the Digital Support Hub to share knowledge and improve the overall IT experience

Requirements:

At least 2 years in an IT Helpdesk or technical support role
Strong understanding of Microsoft 365
Familiarity with ITIL processes and service management
Excellent communication, problem-solving, and organisational skills
Ability to explain technical issues clearly to non-technical users
Dependable, customer-focused, and proactive in finding solutions

Nice to have:

Experience with care systems (e.g. Nourish, Nurse Call, eMAR)
Knowledge of IT security principles and mobile device management (Android and Apple)
Qualifications such as NVQ Level 3/BTEC in IT or ITIL v4 certification

What we offer:

Retail discount
24/7 access to a GP either online or on the phone
Access to Employee Assistance Programme providing confidential advice
Wellbeing hub
4% employer pension contribution
Career development opportunities and access to online learning management system
Free DBS checks for Care Home Workers
Free uniforms for everyone required to wear one
Dedicated team break room
Free freshly prepared lunch
Access to onsite gardens

Additional Information:

Job Posted:
December 09, 2025

Expiration:
December 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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