It Helpdesk Technician Job at DPD Waterford (Athlone)

Helpdesk Support Technician

Rackspace is looking for an entry level Helpdesk Support Technician to be first ...

Location

United Kingdom , Cardiff

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills
Strong verbal and written communication skills
Strives for performance improvements in oneself and peers
Ability to work at a team level as well as an individual level
Ability to interact confidently with more senior / skilled areas of the business
You will be required to work a shift pattern including weekend work
Ability to attend the Cardiff office weekly

Job Responsibility

Escalate support requests (phone/ticket/chat) according to escalation procedures
Work on “quick-fix tickets” (e.g. system resources, MyRackspace requests)
Manage incoming customer calls and chats
Basic user administration
Queue management (triage & routing)
Ensuring we adhere to customer & SLA commitments
Providing Fanatical Support in all of the above
Familiarity with desktop OS & Office tools

Fulltime

IT Helpdesk Technician

Are you an enthusiastic IT professional ready to make a difference in a dynamic ...

Location

United Kingdom , Thurrock, Essex

Salary:

35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proficiency in Microsoft 365 administration and support
Experience with Microsoft Azure / Entra ID (formerly Azure AD)
Hands-on knowledge of Microsoft Intune for device management
Strong experience supporting Windows 10 and Windows 11 operating systems
A good telephone manner and excellent verbal and written communication skills
Proven customer service experience, ideally in an IT support environment
The ability to work independently and manage your time effectively
Mobile Device Management (MDM) experience
Must have a driving license

Job Responsibility

Preparing and configuring laptops, desktops, and other hardware for new and existing staff
Providing first-line user support via the IT helpdesk, resolving technical issues efficiently and professionally
Managing and monitoring software licences to ensure compliance and optimise usage
Supporting user account management, access permissions, and security policies
Assisting with onboarding and offboarding of staff, including IT setup and decommissioning
Maintaining accurate asset records for hardware and software
Collaborating with other IT team members on exciting projects and upgrades
Following IT policies and procedures to ensure consistent service delivery
Supporting multiple offices with any IT related queries - including travelling to site

What we offer

A collaborative and supportive team environment where your contributions are valued
Opportunities for technical growth and career development in an engaging workplace
Access to training resources and certification support to help you excel
Flexible working arrangements (where applicable) to fit your lifestyle

Fulltime

IT Support Technician

First Line Support Technician to join a busy IT Helpdesk team on a 3-month contr...

Location

United Kingdom , Basingstoke

Salary:

11.80 - 13.30 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a first-line IT support or helpdesk role
Strong communication and problem-solving skills
Familiarity with Windows OS, Office 365, and basic networking principles
Ability to work independently and manage multiple tasks effectively

Job Responsibility

Serve as the first point of contact for IT-related queries via phone, email, and ticketing system
Log, diagnose, and resolve technical issues or escalate to second-line support when necessary
Provide support for hardware, software, and basic networking issues
Deliver excellent customer service and ensure timely resolution of incidents

What we offer

Immediate start
Opportunity to gain experience in a fast-paced IT environment
Supportive team and structured onboarding

Fulltime

IT Support Technician

IT Service Desk role providing 1st/2nd line support to UK suppliers. Temporary t...

Location

United Kingdom , Basingstoke

Salary:

13.00 - 13.30 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Basic IT knowledge (familiar with O/S systems, Microsoft office, printer configuration, email troubleshooting, Use of Active Directory/Exchange)
Fixing issues via phone and remote access to various hardware devices (PCs, laptops, Printers, C&P devices, Audio visual equipment)
Fixing issues via phone and remote access to various software programs (K8 Client management, CAD, SAP, Red prairie, RMS Call Management, Microsoft Office)
Experience of using call management software
Experience of working in a service desk environment
Excellent telephone manner and customer service
Ability to cope under pressure

Job Responsibility

Providing 1st/2nd line support to UK suppliers
Providing support via Remote Technologies, Telephone and Email
Supporting Desktops, Laptops, Polycom IP Phones, Mobile phones, Audio visual equipment, printers, Chip & Pin machines, network switches/routers
Logging calls accurately in call logging system
Taking ownership, troubleshooting and escalating calls
Working independently on weekly assigned tasks
Meeting deadlines of new projects assigned to Service Desk
Liaising with 2nd line and 3rd party support teams

What we offer

Full training provided
Friendly environment
Onsite Parking
Eye care vouchers and money towards glasses for VDU purposes
Weekly pay
Pension scheme option (with employer contributions)
28 days paid annual leave

Fulltime

Endpoint Technician

The primary function of this position is to provide support for all service requ...

Location

United States , Wilmington; Philadelphia

Salary:

70000.00 - 80000.00 USD / Year

McCarter & English

Expiration Date

Until further notice

Requirements

Must have excellent customer service and interpersonal communication skills while supporting end users and other IT staff members
Excellent troubleshooting skills required with general hardware/software issues
Must be familiar with Microsoft Office 365 Suite: Word, Outlook, Excel, PowerPoint
Must have firsthand experience working with Windows 11
Must have experience installing and supporting Windows 11 end points
Must understand Networking concepts and TCP/IP protocols
Experience with configuring and deploying Laptops, Desktops and HP LaserJet printers in a network environment. For PC and Laptops experience with Dell hardware preferred
Must have experience with installing and swapping out parts for PCs, Desktops, Laptops and Printers
Experience with Smart devices
Experience with Video Conference equipment, i.e., Zoom & Microsoft Teams

Job Responsibility

Responsible for managing and maintaining all Hardware equipment for McCarter: PCs, Laptops, Mobile devices, Video Conferencing equipment, HP LaserJet Printers and high-speed multifunction units
Responsible for deploying new PCs and Laptops using Microsoft SCCM
Responsible for installing, configuring and maintaining all HP LaserJet printers in a network environment for the firm
Provide laptop maintenance and support. Maintain all laptops with current virus definitions, windows and office updates

What we offer

Eligibility for discretionary bonus
Firm-Paid: Basic life and accidental death and dismemberment (AD&D) insurance and short-term (ST) and long-term (LT) disability benefits
Health & Wellness: Comprehensive medical/prescription drug coverage (the Firm pays a share of the cost), including a high deductible health plan with an annual Firm health savings account (HSA) contribution
Employee-Paid Voluntary Benefits: Dental and vision coverage, supplemental health plans (accident, cancer and critical illness), flexible spending accounts, optional life and AD&D insurance (supplemental employee, spouse and child) and supplemental STD coverage
Retirement: 401(k) plan offering three types of contributions: pre-tax, Roth and after-tax contributions
Time Off: Paid Time Off (PTO), paid holidays, and leaves of absence to support work-life balance (e.g. parental leave)
Free and confidential employee assistance program (EAP) and behavioral health services program
Firm-paid back-up child/elder care, academic support and pet care program
Tax-advantaged college savings 529 Plan
Employee discounts through Working Advantage

Fulltime

Helpdesk Technician

Robert Half is seeking a Helpdesk Technician to support a legal services organiz...

Location

United States , Seattle

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

6+ years of Helpdesk or Desktop Support experience in a business environment
Strong Microsoft 365 administration experience
Experience with hosted Exchange environments (Intermedia preferred)
Active Directory user provisioning and permissions management
Experience setting up Windows 10/11 workstations (Lenovo/Dell environments)
Printer and network troubleshooting experience
Experience supporting hybrid (remote + onsite) users
Strong documentation and organized troubleshooting skills
Professional demeanor with ability to support executive-level users onsite
Professional, polished demeanor

Job Responsibility

Provide onsite helpdesk support for a 50+ user professional services environment
Administer Microsoft 365 accounts, including user setup, modifications, and deactivations
Manage hosted Exchange (Intermedia) accounts and troubleshoot email/calendar integration issues
Configure workstations, laptops, printers, and peripheral devices
Set up DUO MFA and remote access for hybrid users
Troubleshoot practice management software and Outlook calendaring issues
Coordinate escalations with third-party infrastructure/vendor support teams
Assist with document management system rollout and end-user support
Develop and document internal IT processes and onboarding checklists
Support hardware/software rollouts and office build-out coordination

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Helpdesk Support Technician

We are seeking a reliable and customer‑focused Helpdesk Support Technician (Leve...

Location

United States , Oklahoma City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of experience in a Helpdesk, Desktop Support, or Technical Support role
Strong understanding of Windows operating systems, Microsoft 365, and common enterprise applications
Familiarity with ticketing systems (ServiceNow, Zendesk, Jira, Spiceworks, etc.)
Ability to diagnose and resolve basic to intermediate technical issues
Hands-on experience with PC imaging, hardware upgrades, and workstation setups
Strong interpersonal and customer service skills
Ability to lift and move computer equipment as needed (typically 25–40 lbs)

Job Responsibility

Provide onsite technical support for desktops, laptops, printers, and peripheral devices
Troubleshoot and resolve issues related to: Windows OS (Windows 10/11) Microsoft 365 applications Network connectivity Hardware performance User account and access management (Active Directory)
Log, track, and resolve support tickets using an internal IT ticketing system (ServiceNow, Jira, Freshservice, or similar)
Assist with new user onboarding, workstation setup, and device configurations
Support end users with software installations, updates, and general technical guidance
Escalate complex issues to Level 3/System Admin teams when required
Maintain documentation for troubleshooting steps, technical procedures, and asset records
Deliver excellent customer service with strong communication skills for in‑person support

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

IT Helpdesk Support Technician

The IT Helpdesk Support provides technical support to healthcare clients in a de...

Location

Philippines , Cebu; Taguig

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

3+ years of experience as a PC/Help Desk Technician or in a similar technical support role
Strong knowledge of Windows and Mac (nice to have) operating systems
Familiarity with common healthcare software applications and systems is a plus
Basic understanding of networking concepts, including TCP/IP, DHCP, and DNS
Excellent problem-solving and analytical skills with the ability to think logically and critically
Exceptional communication skills, both written and verbal, with a customer-centric approach
Ability to work independently as well as collaboratively within a team
Relevant certifications such as CompTIA A+, CompTIA Network+, or applicable Microsoft certifications preferred

Job Responsibility

Respond to user inquiries and technical issues via phone, email, or remote tools in a timely and professional manner
Diagnose and resolve hardware and software problems, escalating issues as needed to higher-level support teams
Provide technical support for various operating systems, applications, and devices used in healthcare settings
Install, configure, and update software applications, patches, and operating systems
Collaborate with clients onsite to troubleshoot and resolve complex technical issues that cannot be addressed remotely
Perform hardware maintenance, including diagnosing and replacing faulty components
Assist with the setup and configuration of new workstations, peripherals, and devices
Create and maintain documentation of technical procedures and solutions
Escalate unresolved issues to appropriate internal teams or vendors and follow up until resolution is achieved
Stay updated with the latest technology trends and best practices in the healthcare IT sector

Fulltime

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