IT Helpdesk Technician Job at Office Angels (Thurrock, Essex)

Helpdesk Support Technician

Rackspace is looking for an entry level Helpdesk Support Technician to be first ...

Location

United Kingdom , Cardiff

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills
Strong verbal and written communication skills
Strives for performance improvements in oneself and peers
Ability to work at a team level as well as an individual level
Ability to interact confidently with more senior / skilled areas of the business
You will be required to work a shift pattern including weekend work
Ability to attend the Cardiff office weekly

Job Responsibility

Escalate support requests (phone/ticket/chat) according to escalation procedures
Work on “quick-fix tickets” (e.g. system resources, MyRackspace requests)
Manage incoming customer calls and chats
Basic user administration
Queue management (triage & routing)
Ensuring we adhere to customer & SLA commitments
Providing Fanatical Support in all of the above
Familiarity with desktop OS & Office tools

Fulltime

Working Student - IT Support Technician

At NewStore, we’re building a different kind of internal IT experience - one tha...

Location

Germany , Berlin

Salary:

Not provided

NewStore

Expiration Date

Until further notice

Requirements

Some hands-on experience in IT support, helpdesk, or similar - through a previous role or internship
Comfortable with basic troubleshooting of hardware and software issues (MacOs, Jamf, okta and slack), and eager to build deeper expertise
A proactive, people-first mindset with a focus on excellent customer service
Strong organizational skills and attention to detail

Job Responsibility

End-User Support: Provide prompt and professional support to NewStore employees on all technical questions related to IT software
Issue Resolution: Support the team in analyzing and troubleshooting common hardware and software issues (e.g., laptops, mobile devices, productivity tools)
IT Advising: Support employees with basic guidance on hardware and software usage
Service Desk Monitoring: Proactively monitor the IT Service Desk queue to ensure timely response and resolution of support requests
Employee Onboarding & Offboarding: Coordinate and execute the IT onboarding of new hires (including provisioning accounts and equipment) and ensuring secure offboarding
Equipment Management: Assist with ordering and tracking IT equipment, working alongside senior team members
Hardware Decommissioning: Identify and decommission non-compliant or obsolete hardware in accordance with company policies

What we offer

Generous PTO and R&R
Professional Growth: dedicated personal development budget and a learning-centric environment
Flexible Work Options: option to work remotely
Balanced Work-Life: life-friendly working hours
Financial Rewards: employee stock options and a quarterly bonus based on company performance

IT Support Technician

At Instructure, we believe in the power of people to grow and succeed throughout...

Location

Manila

Salary:

Not provided

Instructure

Expiration Date

Until further notice

Requirements

Minimum of 1-3 years of experience in an IT helpdesk or technical support role
Strong understanding of Windows and macOS operating systems
Proficiency in troubleshooting hardware and software issues
Experience with Active Directory and user account management
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Experience with ticketing systems (e.g., Jira Service Management, ServiceNow)
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Customer-focused with a strong commitment to providing excellent service

Job Responsibility

Provide First-Level Technical Support: Respond to and resolve IT support requests via phone, email, ticketing system, and in person
Troubleshoot Hardware and Software Issues: Diagnose and resolve issues related to desktops, laptops, printers, peripherals, operating systems (Windows, macOS), and common software applications
User Account Management: Create, modify, and disable user accounts in Active Directory and other relevant systems
Network Support: Assist with basic network troubleshooting, including connectivity issues and VPN support
Software Installation and Configuration: Install, configure, and update software applications as needed
Hardware Maintenance: Perform basic hardware maintenance and repairs, and coordinate with vendors for more complex issues
Documentation: Maintain accurate records of support requests, resolutions, and IT inventory. Create and update knowledge base articles and user guides
Escalation: Escalate complex issues to higher-level support teams as necessary
Customer Service: Provide excellent customer service and maintain a professional and positive attitude
Remote Support: Provide remote support to users in various locations

Fulltime

IT Support Technician

First Line Support Technician to join a busy IT Helpdesk team on a 3-month contr...

Location

United Kingdom , Basingstoke

Salary:

11.80 - 13.30 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a first-line IT support or helpdesk role
Strong communication and problem-solving skills
Familiarity with Windows OS, Office 365, and basic networking principles
Ability to work independently and manage multiple tasks effectively

Job Responsibility

Serve as the first point of contact for IT-related queries via phone, email, and ticketing system
Log, diagnose, and resolve technical issues or escalate to second-line support when necessary
Provide support for hardware, software, and basic networking issues
Deliver excellent customer service and ensure timely resolution of incidents

What we offer

Immediate start
Opportunity to gain experience in a fast-paced IT environment
Supportive team and structured onboarding

Fulltime

Junior IT Technician

Are you passionate about technology and eager to kick-start your career in IT? W...

Location

United Kingdom , Sherborne

Salary:

24000.00 - 25000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A strong interest in IT and technology
Excellent problem-solving and communication skills
A proactive, professional attitude with a willingness to learn
Familiarity with Microsoft Windows and Office Suite
Basic understanding of computer hardware and software
Ability to travel to other office locations when required

Job Responsibility

Providing first-line technical support via helpdesk, email, and phone
Installing and configuring desktops, laptops, mobile devices, and peripherals
Assisting with software installation, updates, and troubleshooting
Managing user accounts and access permissions
Supporting network connectivity (Wi-Fi, VPN, LAN) and basic hardware troubleshooting
Performing routine maintenance, backups, and system checks
Documenting issues, resolutions, and system configurations
Assisting with IT asset tracking and procurement
Supporting compliance with cybersecurity and data protection policies

What we offer

Gain real-world IT experience in a supportive environment
Work on exciting projects and develop your technical skills
Be part of a collaborative and forward-thinking team

Fulltime

IT Support Technician

IT Service Desk role providing 1st/2nd line support to UK suppliers. Temporary t...

Location

United Kingdom , Basingstoke

Salary:

13.00 - 13.30 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Basic IT knowledge (familiar with O/S systems, Microsoft office, printer configuration, email troubleshooting, Use of Active Directory/Exchange)
Fixing issues via phone and remote access to various hardware devices (PCs, laptops, Printers, C&P devices, Audio visual equipment)
Fixing issues via phone and remote access to various software programs (K8 Client management, CAD, SAP, Red prairie, RMS Call Management, Microsoft Office)
Experience of using call management software
Experience of working in a service desk environment
Excellent telephone manner and customer service
Ability to cope under pressure

Job Responsibility

Providing 1st/2nd line support to UK suppliers
Providing support via Remote Technologies, Telephone and Email
Supporting Desktops, Laptops, Polycom IP Phones, Mobile phones, Audio visual equipment, printers, Chip & Pin machines, network switches/routers
Logging calls accurately in call logging system
Taking ownership, troubleshooting and escalating calls
Working independently on weekly assigned tasks
Meeting deadlines of new projects assigned to Service Desk
Liaising with 2nd line and 3rd party support teams

What we offer

Full training provided
Friendly environment
Onsite Parking
Eye care vouchers and money towards glasses for VDU purposes
Weekly pay
Pension scheme option (with employer contributions)
28 days paid annual leave

Fulltime

Help Desk Manager

Lead and mentor a remote team of helpdesk technicians, ensuring optimal performa...

Location

United States , Shoemakersville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Lead and mentor a remote team of helpdesk technicians
Develop a 'follow the sun' support strategy
Foster a culture of continuous improvement
Establish performance metrics
Identify opportunities for automation
Implement and oversee automated systems
Evaluate and incorporate AI-driven solutions
Collaborate with external partners
Lead the development of self-service portals
Analyze usage data

Job Responsibility

Lead and mentor a remote team of helpdesk technicians
Develop a 'follow the sun' support strategy
Foster a culture of continuous improvement
Establish performance metrics
Identify opportunities for automation
Implement and oversee automated systems
Evaluate and incorporate AI-driven solutions
Collaborate with external partners
Lead the development of self-service portals
Analyze usage data

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Endpoint Technician

The primary function of this position is to provide support for all service requ...

Location

United States , Wilmington; Philadelphia

Salary:

70000.00 - 80000.00 USD / Year

McCarter & English

Expiration Date

Until further notice

Requirements

Must have excellent customer service and interpersonal communication skills while supporting end users and other IT staff members
Excellent troubleshooting skills required with general hardware/software issues
Must be familiar with Microsoft Office 365 Suite: Word, Outlook, Excel, PowerPoint
Must have firsthand experience working with Windows 11
Must have experience installing and supporting Windows 11 end points
Must understand Networking concepts and TCP/IP protocols
Experience with configuring and deploying Laptops, Desktops and HP LaserJet printers in a network environment. For PC and Laptops experience with Dell hardware preferred
Must have experience with installing and swapping out parts for PCs, Desktops, Laptops and Printers
Experience with Smart devices
Experience with Video Conference equipment, i.e., Zoom & Microsoft Teams

Job Responsibility

Responsible for managing and maintaining all Hardware equipment for McCarter: PCs, Laptops, Mobile devices, Video Conferencing equipment, HP LaserJet Printers and high-speed multifunction units
Responsible for deploying new PCs and Laptops using Microsoft SCCM
Responsible for installing, configuring and maintaining all HP LaserJet printers in a network environment for the firm
Provide laptop maintenance and support. Maintain all laptops with current virus definitions, windows and office updates

What we offer

Eligibility for discretionary bonus
Firm-Paid: Basic life and accidental death and dismemberment (AD&D) insurance and short-term (ST) and long-term (LT) disability benefits
Health & Wellness: Comprehensive medical/prescription drug coverage (the Firm pays a share of the cost), including a high deductible health plan with an annual Firm health savings account (HSA) contribution
Employee-Paid Voluntary Benefits: Dental and vision coverage, supplemental health plans (accident, cancer and critical illness), flexible spending accounts, optional life and AD&D insurance (supplemental employee, spouse and child) and supplemental STD coverage
Retirement: 401(k) plan offering three types of contributions: pre-tax, Roth and after-tax contributions
Time Off: Paid Time Off (PTO), paid holidays, and leaves of absence to support work-life balance (e.g. parental leave)
Free and confidential employee assistance program (EAP) and behavioral health services program
Firm-paid back-up child/elder care, academic support and pet care program
Tax-advantaged college savings 529 Plan
Employee discounts through Working Advantage

Fulltime

IT Helpdesk Technician

Office Angels

Location:
United Kingdom , Thurrock, Essex

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
July 02, 2025

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