It Helpdesk Tech Support Specialist Job at MMC Group LP (Greensburg)

It Support Specialist Intern

Complete an internship project at SOPHiA GENETICS whose mission is to drive forw...

Location

Switzerland , Rolle

Salary:

Not provided

SOPHiA GENETICS

Expiration Date

Until further notice

Requirements

A Bachelor’s degree (or equivalent) in Computer Science or a related field
Experience with system administration is desirable
Familiarity with Microsoft 365 and Apple environments
Some knowledge of scripting languages (PowerShell, Bash/Shell, Python) is a plus
Awareness of security and compliance concepts (SOC2, C5)
Excellent written and verbal communication skills, with the ability to clearly explain technical issues and maintaining KB
Ability to work in a fast-paced, collaborative environment

Job Responsibility

Assisting in creation and testing a Tech services infrastructure dashboards used throughout the organization
Supporting MDM setup (JAMF, Intune) and helping document workflows
Collaboration with engineers to align with SOC2 and C5 compliance
Assisting with the monitoring and management of the internal helpdesk, responding to IT requests from employees and reporting key metrics
Supporting the configuration of role-based access control (RBAC), user accounts, and access permissions
Contributing to Information Security & Network Operations, helping maintain secure and efficient IT systems
Using project tracking and issue management software, such as Jira Cloud to manage and report on IT support activities
Providing IT support for whole company (CH, FR, US)

What we offer

All SOPHiA GENETICS internships & apprenticeships are paid as per each country's best practices and degree level

Fulltime

IT Support Specialist

We are seeking a skilled and customer focused IT support specialist to join our ...

Location

India , Chennai

Salary:

Not provided

Zuora

Expiration Date

Until further notice

Requirements

3-5 years of hands on IT Helpdesk & Desktop Support experience required
Ability to support Executives and their Executive Admins
Must be confident in your technical abilities and be able to communicate effectively with a non-technical end user community
Excellent customer service skills
High energy and ability to work independently in a very fast growth environment
Experience supporting a large heterogeneous SaaS environments including Okta, G-Suite, Workday, Salesforce, JAMF, Concur, etc
Extensive knowledge and hands-on experience with Mac and Windows systems, as well ask desktop/laptop and mobile device management solutions
Ability to effectively and efficiently troubleshoot hardware and software issues
Solid understanding of networking, and its use in a typical corporate environment (e.g. TCP/IP, DNS, DHCP, VPN)
Ability to communicate effectively, verbally and in writing with all levels of an organization

Job Responsibility

Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue
Provide timely response to all issues, update internal customers on status, solicit additional information, if needed, and troubleshoot issue
Research technical solutions in department specific applications
Diagnose, troubleshoot and resolve laptop, account and mobile issues
Follow up with end users, provide feedback, and see problems through to resolution
Support multiple locations and must be versed in providing remote support
Adhere to service level agreements and targets
Document procedures and develop end user instructions
Provide in-office and walk-up help desk support for local staff
Comfortable with supporting Zoom rooms and equipment

What we offer

Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
Medical insurance
Generous, flexible time off
Paid holidays, “wellness” days and company wide end of year break
6 months fully paid parental leave
Learning & Development stipend
Opportunities to volunteer and give back, including charitable donation match
Free resources and support for your mental wellbeing

Fulltime

New

IT Help Desk Support Specialist

We're looking for an experienced IT Help Desk Support Specialist to provide hand...

Location

United States , Spokane

Salary:

28.00 - 30.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

5+ years of hands-on experience supporting enterprise IT environments
Strong experience supporting Windows desktop operating systems
Experience configuring and repairing desktop computers and peripherals
Experience supporting Microsoft Office applications
Experience supporting iOS and Android mobile devices
Audio/visual and conference room technology support experience
Experience working within an ITSM or helpdesk ticketing environment
Outstanding customer service and communication skills
Excellent troubleshooting and problem-solving abilities
Strong organizational skills with the ability to manage multiple priorities

Job Responsibility

Provide exceptional desktop and technical support to end users both onsite and remotely
Analyze, prioritize, troubleshoot, and resolve IT incidents and service requests while meeting established service level agreements
Install, configure, maintain, and troubleshoot desktops, laptops, software, printers, and peripheral devices
Support Microsoft Windows operating systems, Microsoft Office applications, and enterprise software
Assist with mobile device support for iOS and Android smartphones and tablets
Provide audio/visual and conference room technology support
Document all support activities using IT service management (ITSM) ticketing systems
Coordinate hardware deployments, equipment refreshes, employee onboarding, and offboarding
Maintain IT asset inventory and equipment lifecycle records
Partner with distribution center teams to support printers, warehouse technology, and operational equipment

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Product Support Specialist

Reporting directly into the Senior Manager, Support Services, you’ll be responsi...

Location

United Kingdom , London

Salary:

Not provided

Multiverse

Expiration Date

Until further notice

Requirements

Proven 2+ years experience with at least 1 year experience in a tech specialist role in customer support, client service, or helpdesk — ideally within education, training, or a tech-enabled environment
Strong background in client communication, with the ability to build trust and manage expectations effectively
Excellent written communication—fluent in Plain English, with the ability to explain complex or sensitive topics clearly
Strong interest in technology enabled products
Strong reading comprehension and problem-solving skills
Experience managing high ticket volumes while maintaining service standards
Confidence and professionalism when handling complaints, escalations, and stakeholder interactions
A proactive mindset and a passion for continuous improvement
Ability to thrive in a fast-changing environment with frequent product updates and evolving team responsibilities
A team player who can influence others positively and help raise the bar for support quality

Job Responsibility

Respond to support tickets via Intercom with clarity, empathy, and urgency—supporting apprentices, employers, and internal teams
Problem Solving & Troubleshooting: Confidently investigate user-reported issues by impersonating users, replicating scenarios, and following structured troubleshooting guides
Technical Ticket Writing: Accurately document findings and next steps in clear, well-structured technical tickets in line with internal guidelines
Build trust and maintain strong communication with customers, handling sensitive or escalated issues with professionalism
Demonstrate strong comprehension skills—accurately read, interpret, and respond to complex or unclear requests
Handle complaints and challenging conversations with care, aiming for effective and fair resolution
Manage and prioritise a high volume of tickets, balancing efficiency with accuracy and tone
Confidently push back on stakeholders when necessary, with a clear, respectful approach
Act as a role model in the team—setting a standard for tone of voice, responsiveness, accountability, and support quality
Become a product expert, deepening your understanding of all features and use cases and keep up to date with product releases and adjust support approaches accordingly

What we offer

Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

Fulltime

Tech Specialist 1

We’re seeking a detail‑oriented Helpdesk Technician with hands‑on experience sup...

Location

United States , Tysons

Salary:

Not provided

M.C. Dean, Inc

Expiration Date

Until further notice

Requirements

6 years of experience in helpdesk, technical support, or security systems support
Working knowledge of access control systems (e.g., LenelS2, Genetec, AMAG, Brivo, HID, or similar)
Experience with video management systems (e.g., Milestone, Avigilon, Genetec Security Center, ExacqVision)
Understanding of basic networking concepts (IP addressing, PoE, switches, VLANs)
Ability to diagnose hardware and software issues across ESS components
Strong communication skills and customer‑focused mindset
Ability to manage multiple tickets and prioritize effectively
Ability to obtain clearance at Public Trust level
Requires 6 or more years of experience with installation, troubleshooting and/or testing of EPMS, BMS, Industrial instrumentation and/or SCADA systems
6+ years of experience with a High School Diploma 4+ years of experience with an Associate's

Job Responsibility

Provide Tier 1–2 technical support for ESS platforms, including access control systems, video management systems (VMS), intrusion detection, and related security hardware
Troubleshoot issues such as badge access failures, door controller errors, camera outages, VMS connectivity problems, and credential provisioning
Monitor system health dashboards and alerts to identify and escalate system failures or performance issues
Assist with user account creation, badge activation, permissions changes, and access level assignments
Support field technicians by providing remote diagnostics, log reviews, and configuration assistance
Document all support activities, resolutions, and system changes in the ticketing system
Coordinate with security operations, facilities, and IT teams to ensure system uptime and proper incident response
Maintain knowledge of ESS hardware components (readers, panels, controllers, cameras, NVRs) and software platforms
Assist with routine system maintenance tasks, firmware updates, and configuration backups
Contribute to the development of SOPs, troubleshooting guides, and training materials

Fulltime

New

Trainee Teacher

This inviting and creative specialist school is currently seeking a trainee teac...

Location

United Kingdom , Hindhead

Salary:

21922.00 - 23000.00 GBP / Year

Randstad

Expiration Date

July 14, 2026

Requirements

Resilient, committed and enthusiastic individual
Relevant teaching assistant, childcare or care experience (UK based)
GCSE Maths and English or equivalent
Eligibility to work in the UK

Job Responsibility

Support SEN learners on a 1:1 basis in a small class environment
Support the learners' education with the support of the SLT
Support the delivery of all subjects in the broad and balanced curriculum

What we offer

Accessible public transport links/On-site parking
Modern resources and equipment
Career progression opportunities
Term time only
Permanent role
Welcoming staff room with a ready supply of tea and biscuits

Fulltime

New

District Support Pharmacist

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Balch Springs

Salary:

60.00 - 76.00 USD / Hour

CVS Health

Expiration Date

September 25, 2026

Requirements

Active Pharmacy License in the state in which you are employed
Not on the DEA Excluded Parties List
Immunization Certification through an accredited organization (i.e. APhA)
Free of pending felony charges or convictions for criminal offenses involving controlled substances

Job Responsibility

Patient Safety
Pharmacy Professional Practice
Regulatory Requirements
Quality Assurance
Customer Service
Personnel Management
Inventory Management
Financial Profitability
Loss Prevention
Workflow Management

What we offer

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Bonus, commission or short-term incentive program

Fulltime

New

Senior Analyst, People Technology & Reporting

Leads the configuration, support, and optimization of Workday Learning, Performa...

Location

United States

Salary:

79846.00 - 105000.00 USD / Year

SiriusXM

Expiration Date

Until further notice

Requirements

Typically requires 3+ years and a Bachelor's degree
or equivalate work experience
Hands-on experience supporting and improving Workday in a People Technology / HRIS environment, with a strong focus on Learning Management, Performance & Talent Management, and Recruiting technology support
Functional knowledge of Workday Learning and Talent modules, including configuration, business processes, reporting, and end-user support
Experience supporting recruiting operations and recruiting technology platforms, including applicant tracking systems, integrations, reporting, and process optimization
Solid Workday HCM fundamentals including worker, job, position, organizational structures, business process configuration, validations, condition rules, and security concepts
Strong requirements gathering and stakeholder management skills
able to translate business requirements into practical, scalable, and compliant system solutions
Proven troubleshooting ability across configuration, business processes, reporting, integrations, and security
strong testing discipline including test planning, execution, validation, and documentation

Job Responsibility

Leads the configuration, support, and optimization of Workday Learning, Performance & Talent Management processes, ensuring accurate, scalable execution and a seamless employee and candidate experience
Translates People + Culture strategy into effective system solutions and standardized processes
Drives data integrity, reporting, and operational efficiency across learning, talent, recruiting, and workforce skills data, reducing risk and manual effort while enabling timely, informed decision-making
Strengthens People Technology & Reporting capabilities through improved controls, process standardization, scalable delivery, and support of SiriusXM’s evolution toward a skills-based organization
Own day-to-day configuration and support for Workday Learning, Performance & Talent Management, and Recruiting-related processes, ensuring accuracy, scalability, and a strong end-user experience
Configure and maintain Learning and Talent components, including learning content structures, enrollment rules, performance and talent review processes, succession planning, business processes, condition rules, validations, notifications, and approval routing
Partner with Learning & Development, Talent Management, Talent Acquisition, HRBPs, and business stakeholders to translate business requirements into Workday configuration and repeatable operational processes
Serve as the primary functional lead for Workday Learning Management, including content management, learning campaigns, assignments, reporting, compliance tracking, and learner experience optimization
Support Talent Management processes including goal management, performance reviews, talent assessments, succession planning, career development, skills tracking, and talent calibration activities
Partner with Talent Acquisition to support recruiting operations, candidate lifecycle processes, integrations, vendor management, reporting, and system enhancements across the recruiting technology ecosystem

Fulltime

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It Helpdesk Tech Support Specialist

Job Description

Job Responsibility

Requirements

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