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UNOX Logo UNOX · IT - Administration

IT Helpdesk Support

Italy, Campodarsego, Padova · Job Posted June 09, 2026
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Job Description

At UNOX, our Helpdesk & Infrastructure team plays a vital role in ensuring smooth IT operations across our Office and Manufacturing environments. We support employees by resolving technical issues, improving workplace efficiency, and driving innovation through new technologies.We are looking for an IT Helpdesk Support Specialist who is proactive, problem-solving, and eager to contribute to a well-functioning IT infrastructure. If you enjoy helping others, optimising systems, and working with technology, this role could be the right fit for you.

Job Responsibility

  • Provide technical support to employees, diagnosing and resolving hardware and software issues
  • Configure, maintain, and optimise IT devices (PCs, smartphones, printers, etc.)
  • Identify and prevent recurring issues by analysing root causes
  • Participate in technology improvement projects to enhance workplace efficiency
  • Monitor software licences and ensure compliance
  • Liaise with external IT partners when required
  • Document and share best practices within the IT team

Requirements

  • Strong analytical, troubleshooting and problem-solving skills
  • A collaborative mindset and a proactive approach to work
  • Curiosity and a willingness to explore and apply new technologies
  • Experience providing both in-person and remote IT support
  • Ability to prioritise tasks and work efficiently in a fast-paced environment
  • Effective communication in Italian and English (spoken and written)
  • Knowledge of networking fundamentals (switching, routing, VLANs, inter-VLANs)
  • Understanding of PC and laptop hardware components
  • Experience with installing and troubleshooting operating systems (Windows, macOS) and productivity applications (Office 365, browsers, etc.)
  • Entry-Level (<2 years)

Nice to have

Familiarity with Microsoft Active Directory

What we offer

  • Work-Life balance initiatives
  • Paid time off & overtime
  • Company canteen
  • Personal and family welfare
  • Health insurance & welfare programs
  • Pension & retirement plans
  • Mentorship & coaching
  • Career growth & training programs
  • Diversity & inclusion policies
  • Company car & transportation benefits
  • International mobility & relocation support
  • Team building activities
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