IT Helpdesk Support Job at Goodman Masson (London)

Helpdesk Support Technician

Rackspace is looking for an entry level Helpdesk Support Technician to be first ...

Location

United Kingdom , Cardiff

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills
Strong verbal and written communication skills
Strives for performance improvements in oneself and peers
Ability to work at a team level as well as an individual level
Ability to interact confidently with more senior / skilled areas of the business
You will be required to work a shift pattern including weekend work
Ability to attend the Cardiff office weekly

Job Responsibility

Escalate support requests (phone/ticket/chat) according to escalation procedures
Work on “quick-fix tickets” (e.g. system resources, MyRackspace requests)
Manage incoming customer calls and chats
Basic user administration
Queue management (triage & routing)
Ensuring we adhere to customer & SLA commitments
Providing Fanatical Support in all of the above
Familiarity with desktop OS & Office tools

Fulltime

IT-Support | Helpdesk Specialist

Are you looking for exciting tasks in a design-oriented company that offers you ...

Location

Germany , Munich

Salary:

Not provided

Henn GmbH

Expiration Date

Until further notice

Requirements

Completed training in the IT field or comparable qualification
Proficient in MS Windows and the Office suite
First experience in IT support and error analysis
Service-oriented and independent working style
Fluency in German, both spoken and written
Basic language skills in English

Job Responsibility

Support with all IT-related questions, particularly regarding Microsoft Office, PC hardware, multifunction devices/printers, mobile devices, and video conferencing systems
Setting up and configuring PCs and mobile devices
Remote support for analyzing and resolving errors and disruptions
Maintenance and documentation of the knowledge database
Support with the implementation of new IT solutions

What we offer

Development opportunities | Support for your personal and professional development
Language courses | Financial support for German and English courses to support your career
Vacation | 30 days annual leave (including a break between Christmas and New Year's)
Deferred Compensation | Support for your financial security
Coffee culture | Enjoy first-class coffee from our in-house CoffeeBar every day
Work-life balance | Flexible, family-friendly working time models for a balanced lifestyle
Events | Multi-Day Office Trip, regular FriYAY evenings for socializing and joint activities

Fulltime

Helpdesk Support – Tier 1/Dispatcher

Full Job Description

Location

United States , New York

Salary:

45000.00 - 50000.00 USD / Year

Power Consulting

Expiration Date

Until further notice

Requirements

Help desk: 1 year (Required)
Windows: 1 year (Required)
US work authorization (Required)
Experienced in both Windows & Mac support and troubleshooting
iOS & Android device support and troubleshooting
MS Office/Office 365 support and troubleshooting
Desktop/Laptop hardware troubleshooting
MS Active Directory/Domain basics
MS Windows Server environment basics
MS Exchange/Office 365 administration basics

Job Responsibility

Client Support/Customer Service
Answering phones & dispatching support requests
Desktop/Laptop/Network/Mobile Device/Peripheral & Application Support
Documentation

What we offer

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Fulltime

IT Helpdesk - First line support

IT Helpdesk - First Line Support position in Farnborough, providing first-class ...

Location

United Kingdom , Farnborough

Salary:

12.50 - 13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

A positive attitude and a knack for customer service
Basic knowledge of IT systems and troubleshooting techniques
Excellent communication skills
Ability to work in a fast-paced environment while juggling multiple tasks
A desire to learn and grow in the tech field

Job Responsibility

Provide friendly, first-class support to staff and students via phone, email, and in-person
Diagnose and troubleshoot IT issues
Assist users with software and hardware inquiries
Document problems and resolutions in our ticketing system
Collaborate with the IT team to improve processes and enhance user experience

Fulltime

Contract Tier 3 Helpdesk Analyst

Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in a Tier 3 helpdesk or advanced technical support role
In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts
Proficiency in troubleshooting complex technical issues and providing expert guidance
Strong communication and leadership skills
Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus
Ability to mentor and support junior team members effectively
Exceptional problem-solving skills and adaptability

Job Responsibility

Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems
Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction
Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems
Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability
Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team
Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems
Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions
Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Client Support Technical Specialist

Client Support Technical Specialist role at Onebox (Fever Group) providing techn...

Location

Spain , Barcelona

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Experience in technical support, helpdesk, or client-facing troubleshooting roles
Work proficiency in English
Excellent communication skills, building trust and strong relationships with clients
Proactive mindset, anticipating client needs and providing solutions
Strong teamwork abilities, collaborating with different teams to deliver the best experience
Empathy and customer focus, understanding their needs and delivering outstanding service
Problem-solving skills, efficiently managing and resolving issues

Job Responsibility

Be the go-to person for our clients — providing fast, friendly, and effective technical support
Deliver training sessions to help clients make the most of our platform
Manage helpdesk-style support, responding to incidents with speed, clarity, and professionalism
Work cross-functionally with internal teams to improve processes and enhance the overall client experience
Participate in on-site event support when needed, ensuring smooth operations and exceptional service
Activating/deactivating promotions and templates
Ticketing setup and configuration
Exporting data, generating reports, and monitoring access activity

What we offer

Temporary contract 6 months + Permanent contract
Hybrid work model – Possibility to work 3 days from home
23 vacation days + your birthday off
Training budget to fuel your growth
Private health insurance with a special employee discount for you and your family
Wellhub access – Stay active and healthy
Flexible remuneration with Endenred
Team events, after-work activities & two annual parties
Additional pay for on-call and event travel shifts

Fulltime

IT Support

Our client is looking for someone to assist with a project within their IT team ...

Location

United Kingdom , Sittingbourne

Salary:

13.50 - 14.50 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

experienced working in a helpdesk or IT Support role
available immediately with access to your own transport

Job Responsibility

installing and updating new software to company laptops
supporting the IT team with internal IT queries

What we offer

potential to become permanent for the right person

Fulltime

Desktop/Field Support Specialist

Intratek Computer, Inc. is seeking a Desktop/Field Support Specialist to join ou...

Location

United States , Phoenix

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

A minimum of three (3) years of professional level experience providing technical support for system infrastructure and/or software
15 credit hours in computer science or a related field
An equivalent combination of related experience and education may be considered
Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to support 24×7 operations
The successful candidate must pass a Federal background check
Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel staff
This position requires the candidate be able to safely lift up to 50 pounds and walk up to Five (5) miles per day
Must possess and maintain a valid Arizona driver’s license with a clean record
Accurate color perception is required to safely work with electrical wiring

Job Responsibility

Provide after-hours support to airport operations, passengers and tenants. This would include coordination of after-hours help desk calls, ticket distribution and resolution
Provide after-hours support to Technology team for change management, projects and system outage resolution
Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime
Preventive and Corrective Maintenance
Install software updates, create, and deploy images on end user workstations
Work with vendors and contractors for issues requiring 2nd level support
Maintaining inventory control and conducting audits
Provide first level training when needed

What we offer

Medical benefits
Paid vacation
Paid holiday

Fulltime

IT Helpdesk Support

Goodman Masson

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 15, 2026

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