IT Helpdesk Support Job at Goodman Masson (London)

IT Helpdesk Support

At UNOX, our Helpdesk & Infrastructure team plays a vital role in ensuring smoot...

Location

Italy , Campodarsego, Padova

Salary:

Not provided

UNOX

Expiration Date

Until further notice

Requirements

Strong analytical, troubleshooting and problem-solving skills
A collaborative mindset and a proactive approach to work
Curiosity and a willingness to explore and apply new technologies
Experience providing both in-person and remote IT support
Ability to prioritise tasks and work efficiently in a fast-paced environment
Effective communication in Italian and English (spoken and written)
Knowledge of networking fundamentals (switching, routing, VLANs, inter-VLANs)
Understanding of PC and laptop hardware components
Experience with installing and troubleshooting operating systems (Windows, macOS) and productivity applications (Office 365, browsers, etc.)
Entry-Level (<2 years)

Job Responsibility

Provide technical support to employees, diagnosing and resolving hardware and software issues
Configure, maintain, and optimise IT devices (PCs, smartphones, printers, etc.)
Identify and prevent recurring issues by analysing root causes
Participate in technology improvement projects to enhance workplace efficiency
Monitor software licences and ensure compliance
Liaise with external IT partners when required
Document and share best practices within the IT team

What we offer

Work-Life balance initiatives
Paid time off & overtime
Company canteen
Personal and family welfare
Health insurance & welfare programs
Pension & retirement plans
Mentorship & coaching
Career growth & training programs
Diversity & inclusion policies
Company car & transportation benefits

Fulltime

IT Helpdesk Support

The GIST IT Helpdesk is the front line for supporting Bloomreachers with secure,...

Location

Slovakia , Bratislava

Salary:

8.00 EUR / Hour

Bloomreach

Expiration Date

Until further notice

Requirements

0–2 years of experience in an IT Helpdesk, Service Desk, or technical support role in a corporate or MSP environment (internships and part-time roles welcome)
Basic understanding of: Operating systems (Windows and/or macOS)
Networking fundamentals (Wi-Fi, VPN, basic connectivity troubleshooting)
SaaS concepts and SSO/identity providers
Strong customer service orientation with clear, professional written and verbal communication in English
Demonstrated ability to follow runbooks and procedures accurately, asking for help when issues are unclear or out of scope
Proven interest in IT (coursework, certifications, labs, side projects, or prior support experience)

Job Responsibility

Serve as a first-line point of contact for IT-related issues and requests
Log, categorize, and prioritize tickets accurately, escalating to senior helpdesk or infrastructure engineers when needed
Resolve basic / well-defined issues such as: Password resets and SSO access issues
Standard software install/uninstall requests
Basic troubleshooting for Google Workspace, Slack, Zoom, and other standard tools
Follow documented troubleshooting steps and escalation procedures consistently, keeping users informed on ticket status
Process standard access requests for company tools following least-privilege and access-minimization principles
Use JumpCloud and other IAM tooling to: Provision/deprovision users
Assign/remove application access
Enforce MFA and basic security controls

What we offer

A great deal of freedom and trust
Flexible working hours
Work virtual-first with several Bloomreach Hubs available across three continents
Company events
5 paid days off to volunteer
People Development Program
Communication coach
Leader Development Program
$1,500 professional education budget annually
Employee Assistance Program with counselors

Parttime

IT Helpdesk Support

Are you a customer-focused IT professional looking to grow your career within a ...

Location

United Kingdom , London

Salary:

35000.00 - 38000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Minimum 3 years’ experience as a Service Desk Engineer, ideally within an MSP
Proven experience handling 2nd line escalations
Strong troubleshooting skills across hardware, software, and user issues
Confident communicator, written and verbal, with a customer-first approach
Ability to manage and prioritise multiple open tickets at once
Comfortable working autonomously with a proactive mindset
Solid understanding of internet security and data privacy principles
Strong knowledge of: Windows 10/11 and macOS
Active Directory and Microsoft Azure / Entra ID
Microsoft 365 (Outlook, OneDrive, SharePoint, Teams)

Job Responsibility

Act as the first point of contact for clients via phone, ticketing system, and online chat
Serve as an escalation point for 1st line engineers, handling more complex issues
Own incidents through their full lifecycle, keeping clients informed and ensuring issues are resolved properly
Work to agreed Service Desk SLAs, including response times, resolution targets, and customer satisfaction
Provide remote support as well as attend client sites when hands-on support is required
Maintain and update the Service Knowledge Management System
Contribute to client projects and proactive improvements, not just BAU tickets

What we offer

70% remote working
Regular collaboration in the office
Attendance at client sites when required
Involvement in company training and events

Fulltime

IT Helpdesk Support Analyst: Bury

We are seeking a proactive IT Helpdesk Support Analyst to join our IT team withi...

Location

United Kingdom , Bury

Salary:

Not provided

Butcher & Barlow

Expiration Date

Until further notice

Requirements

Proven experience in an IT helpdesk or support role (ideally within a professional services or legal environment)
Strong working knowledge of Microsoft Office (essential)
Exposure to Microsoft 365 technologies
Good understanding of Windows operating systems
Excellent communication and customer service skills
Ability to explain technical concepts to non-technical users
Strong organisation and time management skills
Ability to work independently and as part of a team
Full, clean UK driving licence (essential)
Willingness to travel between branch offices

Job Responsibility

Provide support for software, hardware, and user issues
Support Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and troubleshoot user problems
Assist with Microsoft 365 environment support, including email, Teams, OneDrive etc
Perform user account administration (new starters, leavers, access changes)
Deliver one-to-one and small group end-user training on IT systems and applications
Log, track, and resolve helpdesk tickets in line with SLAs
Set up and maintain PCs, laptops, printers, and mobile devices
Assist with basic network and connectivity issues
Travel to branch offices as required to provide on-site support
Document procedures and contribute to IT knowledge bases

Fulltime

It Helpdesk Support Administrator

Location

Greece , Athens

Salary:

Not provided

Randstad

Expiration Date

Until further notice

Requirements

2+ years of experience in IT support or a similar role
Strong knowledge of LAN/WAN networks and Microsoft environments
Excellent troubleshooting and problem-solving skills
Technical degree (preferred)
Fluent in English and a team player with great communication skills.

Job Responsibility

Provide first-level technical support and troubleshoot IT issues
Install, configure, and maintain hardware, software, and networks
Ensure system security and protect against cyber threats
Perform system upgrades and keep IT infrastructure up to date
Train users and provide guidance on best IT practices.

Fulltime

IT Helpdesk Support Technician

The IT Helpdesk Support provides technical support to healthcare clients in a de...

Location

Philippines , Cebu; Taguig

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

3+ years of experience as a PC/Help Desk Technician or in a similar technical support role
Strong knowledge of Windows and Mac (nice to have) operating systems
Familiarity with common healthcare software applications and systems is a plus
Basic understanding of networking concepts, including TCP/IP, DHCP, and DNS
Excellent problem-solving and analytical skills with the ability to think logically and critically
Exceptional communication skills, both written and verbal, with a customer-centric approach
Ability to work independently as well as collaboratively within a team
Relevant certifications such as CompTIA A+, CompTIA Network+, or applicable Microsoft certifications preferred

Job Responsibility

Respond to user inquiries and technical issues via phone, email, or remote tools in a timely and professional manner
Diagnose and resolve hardware and software problems, escalating issues as needed to higher-level support teams
Provide technical support for various operating systems, applications, and devices used in healthcare settings
Install, configure, and update software applications, patches, and operating systems
Collaborate with clients onsite to troubleshoot and resolve complex technical issues that cannot be addressed remotely
Perform hardware maintenance, including diagnosing and replacing faulty components
Assist with the setup and configuration of new workstations, peripherals, and devices
Create and maintain documentation of technical procedures and solutions
Escalate unresolved issues to appropriate internal teams or vendors and follow up until resolution is achieved
Stay updated with the latest technology trends and best practices in the healthcare IT sector

Fulltime

IT-Support | Helpdesk Specialist

Are you looking for exciting tasks in a design-oriented company that offers you ...

Location

Germany , Munich

Salary:

Not provided

Henn GmbH

Expiration Date

Until further notice

Requirements

Completed training in the IT field or comparable qualification
Proficient in MS Windows and the Office suite
First experience in IT support and error analysis
Service-oriented and independent working style
Fluency in German, both spoken and written
Basic language skills in English

Job Responsibility

Support with all IT-related questions, particularly regarding Microsoft Office, PC hardware, multifunction devices/printers, mobile devices, and video conferencing systems
Setting up and configuring PCs and mobile devices
Remote support for analyzing and resolving errors and disruptions
Maintenance and documentation of the knowledge database
Support with the implementation of new IT solutions

What we offer

Development opportunities | Support for your personal and professional development
Language courses | Financial support for German and English courses to support your career
Vacation | 30 days annual leave (including a break between Christmas and New Year's)
Deferred Compensation | Support for your financial security
Coffee culture | Enjoy first-class coffee from our in-house CoffeeBar every day
Work-life balance | Flexible, family-friendly working time models for a balanced lifestyle
Events | Multi-Day Office Trip, regular FriYAY evenings for socializing and joint activities

Fulltime

New

Helpdesk Associate-It Support

We are currently seeking a Helpdesk Associate-IT Support to join our team in Ban...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent English written and verbal communication skills
Exceptional customer service skills
Great Team player
24/7 rotational shifts and week offs and Work from Office mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

Job Responsibility

Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes
Record, Update, and Escalate Support issues to the next level promptly
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance
Engage in discovering new IT business tools to support our business users and our internal IT Team
Seek, Suggest, Evaluate, and implement process and technology improvements
Willing to learn grow in other IT Business areas

Fulltime

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