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IT Helpdesk Support Technician

Philippines, Cebu · Job Posted March 19, 2026
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Job Description

The IT Helpdesk Support provides technical support to healthcare clients in a designated metro area, assisting end users remotely and on site to keep systems and devices running smoothly. Strong customer service skills, a passion for technology, and flexibility for in‑person support are essential.

Job Responsibility

  • Respond to user inquiries and technical issues via phone, email, or remote tools in a timely and professional manner
  • Diagnose and resolve hardware and software problems, escalating issues as needed to higher-level support teams
  • Provide technical support for various operating systems, applications, and devices used in healthcare settings
  • Install, configure, and update software applications, patches, and operating systems
  • Collaborate with clients onsite to troubleshoot and resolve complex technical issues that cannot be addressed remotely
  • Perform hardware maintenance, including diagnosing and replacing faulty components
  • Assist with the setup and configuration of new workstations, peripherals, and devices
  • Create and maintain documentation of technical procedures and solutions
  • Escalate unresolved issues to appropriate internal teams or vendors and follow up until resolution is achieved
  • Stay updated with the latest technology trends and best practices in the healthcare IT sector

Requirements

  • 3+ years of experience as a PC/Help Desk Technician or in a similar technical support role
  • Strong knowledge of Windows and Mac (nice to have) operating systems
  • Familiarity with common healthcare software applications and systems is a plus
  • Basic understanding of networking concepts, including TCP/IP, DHCP, and DNS
  • Excellent problem-solving and analytical skills with the ability to think logically and critically
  • Exceptional communication skills, both written and verbal, with a customer-centric approach
  • Ability to work independently as well as collaboratively within a team
  • Relevant certifications such as CompTIA A+, CompTIA Network+, or applicable Microsoft certifications preferred

Nice to have

  • Strong knowledge of Mac operating systems
  • Familiarity with common healthcare software applications and systems
  • Relevant certifications such as CompTIA A+, CompTIA Network+, or applicable Microsoft certifications
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