IT Helpdesk Support - Expert Job at Randstad (London)

Contract Tier 3 Helpdesk Analyst

Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in a Tier 3 helpdesk or advanced technical support role
In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts
Proficiency in troubleshooting complex technical issues and providing expert guidance
Strong communication and leadership skills
Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus
Ability to mentor and support junior team members effectively
Exceptional problem-solving skills and adaptability

Job Responsibility

Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems
Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction
Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems
Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability
Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team
Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems
Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions
Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Source-to-Pay Helpdesk Analyst

A highly cross-functional role would act as the primary resource to work with ou...

Location

Philippines , Muntinlupa City

Salary:

Not provided

W. R. Grace & Co.-Conn.

Expiration Date

Until further notice

Requirements

At least three years relevant experience in Source to Pay, Procure to Pay or Accounts Payable
Proficient in Microsoft applications (Word, Excel, Powerpoint, Access)
Work knowledge in SAP ECC 6, R3 or HANA
Work knowledge on Ariba Supplier Network
2+ years’ experience on Ariba modules, such as, but not limited to the following: Buying, multi- ERP edition
Commerce Automation
Supply Chain Collaboration for Buyers forecast add-on
Payables
Guided Buying
Excellent communication skills (speaking and writing). Must be able to write clearly and concisely in English

Job Responsibility

Act as the Subject-Matter-Expert (SME) of the S2P Helpdesk
Analyze and provide secondary resolution on the chronic issues assigned by the S2P Helpdesk Tier 1 Support through the ticketing system
Support supplier onboarding qualification and registration via the SAP Business Network (previously known as Ariba), under Supplier Life Cycle Management Module
Support end user manages their T&E expenses via our Concur T&E expense management tool
Perform deep-dive analysis on all assigned requests/ issues and escalate to the appropriate support group to expedite the requests and resolve system and/or data-related issues
Identify quality solutions and communicate such in an effective and timely manner
Perform call-back processes (customer facing) for both internal and external customers to expedite issue resolution
Contribute to ensuring that the team’s key performance metrics and targets are met
Improve efficiency and customer satisfaction by proactively seeking opportunities to optimize and improve existing processes and tools
Act as ancillary service and intelligence in providing feedback, resolution, and intelligence source for any process improvement breakthroughs

What we offer

Guaranteed 14th month Pay
Above-market Retirement Plan Design
LinkedIn Learning Access
Established Performance Incentive Program
HMO coverage for employees on day 1
Free HMO coverage for up to 3 qualified dependents
Educational Assistance

Contract Tier 3 Helpdesk Analyst

Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in a Tier 3 helpdesk or advanced technical support role is essential
In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts
Proficiency in troubleshooting complex technical issues and providing expert guidance
Strong communication and leadership skills
Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus
Ability to mentor and support junior team members effectively
Exceptional problem-solving skills and adaptability

Job Responsibility

Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems
Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction
Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems
Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability
Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team
Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems
Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions
Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Contract Tier 3 Helpdesk Analyst

Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in a Tier 3 helpdesk or advanced technical support role is essential
In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts
Proficiency in troubleshooting complex technical issues and providing expert guidance
Strong communication and leadership skills
Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus
Ability to mentor and support junior team members effectively
Exceptional problem-solving skills and adaptability

Job Responsibility

Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems
Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction
Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems
Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability
Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team
Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems
Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions
Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Remote Technical Support

This is a remote, early career position on our Support Team where you will be re...

Location

Salary:

Not provided

Mashgin

Expiration Date

Until further notice

Requirements

Bachelor’s Degree (or equivalent experience)
Self-starter who is comfortable getting the job done without much assistance
Relentlessly resourceful, always thinking outside the box to solve complex problems
Strong communication skills
Prior IT Helpdesk experience

Job Responsibility

Diagnosing and troubleshooting technical issues remotely
Taking charge of customer issues from beginning to end - while working in a dynamic and fast-paced environment
Responding to customer escalations and inquiries related to Mashgin's hardware and software
Maintaining a subject-matter expert level of knowledge of deployment systems and software
Leveraging chat, email, and video conferencing to help our customers with deployment systems, software, and hardware issues
Reviewing and resolving issues by utilizing support documents
Becoming a product expert - you'll be a go-to resource for both customers, clients, and internal team members
Occasionally traveling the country to help deploy and launch new locations and help customers (10% travel is expected)

What we offer

Excellent health, dental and vision insurance for you and your dependents
401k plan
Flexible PTO policy
Competitive salary in a small, rapidly scaling company

Fulltime

IT Manager

We’re on the hunt for a dynamic and experienced IT Manager to take charge of dai...

Location

United States , Savannah

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven Expertise: Hands-on experience managing and optimizing Active Directory environments with confidence
Tech-Savvy Troubleshooter: Strong ability to diagnose and maintain computer hardware for peak performance
Cloud Champion: Proficiency in Microsoft 365 and modern cloud-based solutions to keep businesses agile and connected
Network Pro: Skilled in configuring and maintaining switches, firewalls, and routers for secure, reliable operations
Wireless Wizard: Familiarity with wireless access points and advanced network security protocols
Helpdesk Hero: Solid background in IT helpdesk operations, delivering exceptional client support every time
Business Solutions Expert: Deep understanding of IT products and solutions tailored for small, medium, and large enterprises
Inspirational Leader: Outstanding leadership and communication skills to guide teams and drive projects to success

Job Responsibility

Lead and Empower: Supervise IT technicians across Levels 1, 2, and 3, ensuring exceptional service and team success
Maximize Tools: Manage product updates, selection, and training to unlock the full potential of ConnectWise and related platforms
Drive Excellence: Monitor service ticket resolution for speed, accuracy, and client satisfaction
Innovate and Secure: Oversee deployment and maintenance of IT products—switches, firewalls, access points, and security appliances
Champion Compliance: Ensure all systems meet rigorous security and compliance standards
Cloud & Backup Expertise: Implement robust backup solutions and cloud deployments, including Microsoft 365
Technical Mastery: Provide deep expertise in networking, security, and IT support services
Expand Capabilities: Coordinate installation and maintenance of surveillance systems, web design solutions, and audio-visual displays
Optimize Connectivity: Manage carrier and internet services to keep businesses running smoothly
Infrastructure Excellence: Supervise low-voltage cabling installations and maintain a rock-solid IT foundation

What we offer

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

2nd Line IT Helpdesk Support Engineer

This role sits within our IT team providing advanced technical support and act a...

Location

United Kingdom , Waltham Abbey

Salary:

28000.00 - 32000.00 GBP / Year

Jollyes

Expiration Date

March 17, 2026

Requirements

Solid experience in a 2nd Line / Desktop Support environment with competent troubleshooting ability
Advanced knowledge of Windows 11, Microsoft 365, Exchange Online, Teams, and SharePoint
Confident administering Active Directory and supporting complex hardware, software, and networking issues (TCP/IP, DNS, DHCP, Wi‑Fi, VPN)
Excellent analytical skills with the ability to work independently, prioritise effectively, and perform under pressure

Job Responsibility

Deliver expert 2nd line technical support across Windows, Microsoft 365, Teams, networking, hardware, and business‑critical applications
Troubleshoot escalated issues, diagnose root causes, and drive long‑term fixes while working closely with an MSP when required
Manage incidents and service requests within SLA, providing clear updates and ensuring high‑quality documentation
Support and administer core systems including Active Directory, Microsoft 365, endpoint security, MDM, and device builds/deployments
Maintain and support retail systems and specialised software used across the business
Contribute to IT projects such as system rollouts, upgrades, hardware refreshes, and new store openings
Improve IT processes, documentation, and knowledge base content, helping reduce ticket escalations
Provide excellent customer service, communicating clearly with users at all levels and mentoring 1st Line colleagues

What we offer

iTrent financial wellbeing package, powered by Stream, enabling access to earnings before pay day plus lots more discounts and savings benefits
Retail Trust membership – counselling, wellbeing and financial support for the retail industry
Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips
Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand)
30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too
Additional paid leave for your wedding, new pet coming home and your birthday off
Enhanced maternity / paternity leave
Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more

Fulltime

2nd Line IT Helpdesk Support Engineer

This role sits within our IT team providing advanced technical support and act a...

Location

United Kingdom , Waltham Abbey

Salary:

28000.00 - 32000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Solid experience in a 2nd Line / Desktop Support environment with competent troubleshooting ability
Advanced knowledge of Windows 11, Microsoft 365, Exchange Online, Teams, and SharePoint
Confident administering Active Directory and supporting complex hardware, software, and networking issues (TCP/IP, DNS, DHCP, Wi‑Fi, VPN)
Excellent analytical skills with the ability to work independently, prioritise effectively, and perform under pressure

Job Responsibility

Deliver expert 2nd line technical support across Windows, Microsoft 365, Teams, networking, hardware, and business‑critical applications
Troubleshoot escalated issues, diagnose root causes, and drive long‑term fixes while working closely with an MSP when required
Manage incidents and service requests within SLA, providing clear updates and ensuring high‑quality documentation
Support and administer core systems including Active Directory, Microsoft 365, endpoint security, MDM, and device builds/deployments
Maintain and support retail systems and specialised software used across the business
Contribute to IT projects such as system rollouts, upgrades, hardware refreshes, and new store openings
Improve IT processes, documentation, and knowledge base content, helping reduce ticket escalations
Provide excellent customer service, communicating clearly with users at all levels and mentoring 1st Line colleagues

What we offer

iTrent financial wellbeing package, powered by Stream, enabling access to earnings before pay day plus lots more discounts and savings benefits
Retail Trust membership – counselling, wellbeing and financial support for the retail industry
Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips
Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand)
30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too
Additional paid leave for your wedding, new pet coming home and your birthday off
Enhanced maternity / paternity leave
Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more

Fulltime

IT Helpdesk Support - Expert

Randstad

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 25, 2026

Expiration:
March 08, 2026

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Job Responsibility:

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Expiration:March 08, 2026

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February 25, 2026

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