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IT Helpdesk Support Analyst: Bury

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Butcher & Barlow

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Location:
United Kingdom , Bury

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a proactive IT Helpdesk Support Analyst to join our IT team within a busy law firm environment. The role involves providing support to end users, delivering basic end-user training, and carrying out IT administration tasks across multiple offices. The successful candidate will be confident supporting legal staff with day-to-day technology issues and comfortable travelling to branch offices as required.

Job Responsibility:

  • Provide support for software, hardware, and user issues
  • Support Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and troubleshoot user problems
  • Assist with Microsoft 365 environment support, including email, Teams, OneDrive etc
  • Perform user account administration (new starters, leavers, access changes)
  • Deliver one-to-one and small group end-user training on IT systems and applications
  • Log, track, and resolve helpdesk tickets in line with SLAs
  • Set up and maintain PCs, laptops, printers, and mobile devices
  • Assist with basic network and connectivity issues
  • Travel to branch offices as required to provide on-site support
  • Document procedures and contribute to IT knowledge bases
  • Liaise with third‑party suppliers where necessary

Requirements:

  • Proven experience in an IT helpdesk or support role (ideally within a professional services or legal environment)
  • Strong working knowledge of Microsoft Office (essential)
  • Exposure to Microsoft 365 technologies
  • Good understanding of Windows operating systems
  • Excellent communication and customer service skills
  • Ability to explain technical concepts to non-technical users
  • Strong organisation and time management skills
  • Ability to work independently and as part of a team
  • Full, clean UK driving licence (essential)
  • Willingness to travel between branch offices
  • Professional, discreet approach suitable for a legal environment

Nice to have:

  • Previous experience supporting legal software
  • Basic knowledge of Active Directory or Azure AD

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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