IT Helpdesk specialist

• Deliver timely and effective technical support to local and remote users, addressing hardware, software, and network issues
• Manage and maintain Microsoft Active Directory and Entra Identity systems to ensure seamless user access and security
• Configure, deploy, and support Windows 365 Cloud PCs and Microsoft Surface or Lenovo X1 Carbon laptops
• Administer Microsoft Intune and Group Policy to oversee device management and security policies
• Provide support for Microsoft Office Suite applications, ensuring optimal functionality for end users
• Troubleshoot and resolve VPN connectivity problems to ensure secure and reliable remote access
• Utilize ticketing systems to track, prioritize, and resolve service desk requests efficiently
• Offer assistance with specialized software such as Bluebeam, TeamViewer, and Sage 50 Accounting Software as needed
• Collaborate with team members to enhance IT processes and improve overall user experience
• Maintain detailed documentation of issues, solutions, and system configurations for future reference

• Minimum of 2 years' experience in an IT helpdesk or technical support role
• Strong knowledge of Microsoft Active Directory and Entra Identity systems
• Proficiency in managing Windows 11 operating systems and deploying Microsoft Surface or Lenovo laptops
• Experience with Microsoft Intune and Group Policy administration
• Familiarity with Microsoft Office 365 applications and their troubleshooting
• Understanding of VPN technologies and remote access solutions
• Ability to utilize ticketing systems to manage and resolve technical issues

Experience with Bluebeam, TeamViewer, or Sage 50 Accounting Software

• medical, vision, dental, and life and disability insurance
• company 401(k) plan