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Robert Half Logo Robert Half · IT - Administration

IT Helpdesk specialist

United States, New York · Job Posted February 20, 2026
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Job Description

We are looking for an experienced IT Helpdesk specialist to join our team in New York, New York. This role requires working on-site five days a week, providing comprehensive technical support to approximately 350 users both locally and remotely. The ideal candidate will bring a strong background in Microsoft technologies and a proactive approach to troubleshooting and problem-solving.

Job Responsibility

  • Deliver timely and effective technical support to local and remote users, addressing hardware, software, and network issues
  • Manage and maintain Microsoft Active Directory and Entra Identity systems to ensure seamless user access and security
  • Configure, deploy, and support Windows 365 Cloud PCs and Microsoft Surface or Lenovo X1 Carbon laptops
  • Administer Microsoft Intune and Group Policy to oversee device management and security policies
  • Provide support for Microsoft Office Suite applications, ensuring optimal functionality for end users
  • Troubleshoot and resolve VPN connectivity problems to ensure secure and reliable remote access
  • Utilize ticketing systems to track, prioritize, and resolve service desk requests efficiently
  • Offer assistance with specialized software such as Bluebeam, TeamViewer, and Sage 50 Accounting Software as needed
  • Collaborate with team members to enhance IT processes and improve overall user experience
  • Maintain detailed documentation of issues, solutions, and system configurations for future reference

Requirements

  • Minimum of 2 years' experience in an IT helpdesk or technical support role
  • Strong knowledge of Microsoft Active Directory and Entra Identity systems
  • Proficiency in managing Windows 11 operating systems and deploying Microsoft Surface or Lenovo laptops
  • Experience with Microsoft Intune and Group Policy administration
  • Familiarity with Microsoft Office 365 applications and their troubleshooting
  • Understanding of VPN technologies and remote access solutions
  • Ability to utilize ticketing systems to manage and resolve technical issues

Nice to have

Experience with Bluebeam, TeamViewer, or Sage 50 Accounting Software

What we offer

  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
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