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IT Helpdesk Officer

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360 Resourcing Solutions

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

28183.49 - 30239.20 GBP / Year
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Job Description:

At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective.

Job Responsibility:

  • Resolving technical issues for frontline workers
  • Managing system access to ensure security standards remain high
  • Travelling across London to set up IT equipment in new locations
  • Being involved in delivery of projects and system implementations
  • Launching new contracts for internet and telephone services
  • Helping integrate innovative solutions
  • Maintaining a smooth and stable IT service across all locations
  • Working closely with third-party providers

Requirements:

  • Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video
  • Excellent verbal and written communication skills
  • Strong organisational skills and shows enthusiasm to all duties
  • Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution
  • Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment
  • High level of personal organisation with the ability to plan and prioritise own work
  • Has experience in Microsoft applications like Microsoft Dynamics CRM
What we offer:
  • A salary increase after successfully completing six month's probationary period
  • A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
  • 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays)
  • A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
  • Staff Health Cash Plan and discounts scheme
  • Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Additional Information:

Job Posted:
April 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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